Employment


Job Information

Job Opening ID: 113
Location: Niseko/ Rusutsu/ Furano
Reports to: Hotel Manager; Front Office Manager


Primary Purpose of the Position

Front Desk staff must be able to perform pre-registration and registration duties for incoming guest. They essentially check guest in and out, make room reservations and track and report room statues and rates. A hotel front desk agent is also available to all guests who need to report a complaint or request a service.
 

Key Responsibilities

  • Perform check in and check out for guests, providing rooms for guest with or without reservations is the chief task of a hotel front desk staff. This includes services same day reservations as well as pre-registered guests. Front desk staff must be able administered and presented vouchers of guest pre booked services in resort or any product & services packages that has been paid prior guest arrival. The Hotel front desk staff will provide information about available rooms and rates, furnish room keys and hotel information and process payments. These duties also include checking guest out of hotels.
  • Prior to check in, front desk staff must be able perform a room check prior guest check in for details like guest personal request in their room.
  • During check in, a front desk agent will verify guest’s method of payment and obtain a copy of the guest ID.
  • As hotel front desk staff is typically the individual who is approached by guests with comments, complaints, or service request, front desk staff should be able to handle complaints and requests in a timely manner.
  • Perform bookkeeping duties, in many cases a hotel front desk agent will be responsible for balancing cash accounts and ensure that all checkout payment balance at the end of their shift.
  • Also being able to upsell rooms or guest services by providing the right recommendation and booked guest services in the resort as per requested.
  • Other duties as assigned by supervisor.


Requirements

  • Have a solid reference as having previous hospitality experience is an advantage.
  • Task-driven individual and a team player.
  • Strong written and verbal communication skills, in addition to attention to details.
  • Well-presented and professional appearance.
  • Competency with computers / Microsoft office. 
  • Ability to learn the job. 
  • Excellent customer service skills.
  • Must have flexible hours.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay. 


Remuneration

  • Seasonal wages JPY 1,200/hr.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
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Job Information

Job Opening ID: 114
Location: Niseko/ Rusutsu/ Furano
Reports to: Hotel Manager; Front Office Manager


Primary Purpose of the Position

GSRs have a wide range of duties focusing on giving guests the best experience possible. The GSR will be the first and last NISADE face that guests see which will help guests to be reminded of how great their stay was with NISADE. While the primary role of the GSR is to drive guests, there is much more to the service. In providing small talk, GSRs must be able to suggest activities, restaurants, and locations the guest may like. GSRs must make themselves aware of any specials occurring and must be intuitive to the guest in their suggestions. 
GSRs are to assist Front Desk staff wherever possible, especially during busy check in periods when there are many tasks to complete (ie. Passport photocopies etc). When allocated a task by Front Desk Staff, GSRs must perform the task in a timely manner or assist in finding another GSR if already tasked with a job. 

 

Key Responsibilities

  • Greet incoming and departing guests warmly with a genuine smile and eye contact: escort them to assigned room; present the room by giving a quick guide how to use appliances tools.
  • Always log in the daily task and time spent of doing the tasks in their log sheet, guest service is responsible to update and report their daily sheets to their manager.
  • Be able to inform guest of current promotion / activities in resort and upsell guest services.
  • Be able to make restaurant booking via call / online by guest signed T&C approval, received the restaurant confirmation, and drive the guest to restaurant only if is necessary.
  • Support the front desk agent for managing lobby traffic and maintain the cleanliness.
  • Answers the incoming call at desk.
  • Following the GSR checklist to do to check the cleanliness of public area, bathroom, Onsen, every hallway and floor corridor.
  • Assist the front desk staff for any in house guest inquiries like amenities / linen / rental items in the property.
  • Other duties as assigned by supervisor.


Requirements

  • Team player.
  • Organized and Disciplined.
  • Punctual.
  • Has an enthusiastic personality.
  • Well-presented and Good in communication.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.


Remuneration

  • Seasonal wages JPY 1,050/hr.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
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Job Information

Job Opening ID: 115
Location: Niseko/ Rusutsu/ Furano
Reports to: Hotel Manager; Front Office Manager


Primary Purpose of the Position

Night auditor is expected to serve as a front desk attendant after reception hours which is from 10pm until 7am the next day. He or she will also serve as an auditor for the daily guest ledger. Main responsibilities are to record, summarize and compile information for the hotel financial records and to endorse any requests and/or cases that requires immediate action by Duty Manager or Hotel Manager. And they are also responsible for assisting guests with their overnight request. 
 

Key Responsibilities

  • Greet guest upon arrival, check them in and provide them with any information they need to enjoy their stay.
  • Understand and knows how to perform check in and check out procedures.
  • Respond to guest complaints, requests, and emergencies after reception hours.
  • Post room charges and taxes to guest accounts.
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into RMS system.
  • Handle overnight emergencies, in the event of a medical emergency with a guest, a facilities alarm fault, and others.
  • Other duties as assigned by supervisor.


Requirements

  • Attention to details.
  • Organizational skills.
  • Patience and calm.
  • Problem solving skills.
  • Interpersonal skills.
  • International Driver’s License is a must.
  • Having AED Certification / First aid skill certification.
  • Japanese language proficiency is required for certain resort. 
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.
  • Must be willing be stationed at any resort.


Remuneration

  • Seasonal wages JPY 1,350/hr (night shift over time rate included).
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
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Job Information

Job Opening ID: 118
Reports to: Hotel Director
Reported to by: Front Office Manager, Duty Manager, Front Desk Staff


Primary Purpose of the Position

Hotel / Property manager oversee the overall day to day operations in a hotel. Their job descriptions entail overseeing every aspect of a hotel to ensure smooth operations and maximum profit. Hotel/ Property manager needs to perform their daily tasks and assist the Hotel Director in supervising their staff to ensure customer satisfaction is delivered by improving the hotels’ standard operational procedure. Hotel Manager also need to coordinate with the relevant departments that are involved with properties’ marketing and maintenance, any changes and/or decisions discussed between the Hotel Manager and the relevant department are required to be reported to the Hotel Director accordingly. 
 

Key Responsibilities

  • Assisting the Hotel Director for the interviewing, orienting, and training of hotel/properties staff to ensure maximum revenue for management.
  • Assisting the Hotel Director to organize a training programs to enhance the job skills and performance of hotel personnel.
  • Liaise with the Sales and Marketing staff to develop and implement strategies for growing the business.
  • Monitor the coordination between the different parts of a hotel to ensure smooth and efficient operations in re, Maintenance, Owner Liaison, Housekeeping Team, & Accounting Team.
  • Monitor the account receivable, payable, and purchase requisitions of each hotel department by providing a budget report for Hotel Director’s approval.
  • Receiving a monthly update on Management Association & PNL reports from accounting department.
  • Inspect hotel cleaning / linen to check available stocks and determine the need of stocking with housekeeping manager assistance.
  • Customer services checking point, Hotel Manager must always ask for feedback from staff and guest and reporting it monthly to Hotel Director.
  • Conducting reporting and meeting with Hotel Director accordingly.
  • Exceptional capacity planning skills to ensure that staffing throughout the properties are covered. 
  • Ensure actions and decisions reflect the NISADE values, and to lead by example to ensure that all subordinates performance is in line with the company’s standards.
  • To propose a strategic planning for the hotel covering short- and long-term goals which will improve the hotel’s revenue and quality of service.
  • Other duties as assigned by supervisor.


Requirements

  • Bachelor’s degree in Hospitality, Hotel and Restaurant Management, or another managerial relevant field.
  • Minimum 3 years’ experience in hotel management or similar role.
  • Fluent/business level English required (verbal & written); fluent/business level Japanese highly desirable.
  • Exceptional customer service skills to provide customer satisfaction.
  • Proven leadership abilities.
  • Excellent computer skills, including the ability to efficiently prepare presentations, budgets, and other documents as necessary for use/reporting.
  • Certification related to management, hospitality and/or situation judgement test are preferred.
  • Competitive and can work under pressure.
  • Flexible on schedule and is willing to be on call.
  • Willing to be stationed in other properties outside of Niseko which are also being managed by NISADE.
  • Familiar with the hotel facilities, from unit types / machine rooms / tenant space to exterior equipment.
  • Have experience with hotel management systems like PMS/RMS.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay. 


Remuneration

  • Full time salary JPY 4,800,000 – annually.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW

Job Information

Job Opening ID: 119
Location: Niseko/ Rusutsu/ Furano
Reports to: Hotel Manager
Reported to by: Front Desk Agent, Guest Service Representative, Concierge, Night Auditor


Primary Purpose of the Position

The Front Desk Manager is responsible for all duties of the front desk operation which includes inter-department communications, and staff scheduling. During the absence of the Hotel Manager, Front Office Manager should be prepared to take over Hotel Manager tasks like handling of complaints, decision making related to front desk. The Front Office Manager should possess strong communication skills and demonstrate effective leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.  
 

Key Responsibilities

  • FDM need to be able to obtain customer satisfaction and to respond guest request/complaint from guest appropriately and promptly in consultation with the superior, and we also proactively propose to customers.
  • FDM roles are to be able communicate smoothly to their superiors, colleagues, stakeholder, and other department related.
  • FDM must aid such as training to front line staff who still not confidence to perform their daily tasks also to coach all colleagues to build a positive working environment.
  • FDM needs to manage the team morale, respecting team diversity, be a professional and be a leader.
  • FDM must pursue of Daily Work, aiming at TIME PUNCTUALITY established by the company.
  • FDM must report immediately to the direct supervisor Hotel Manager for any guest, staff, damage issues, maintenance issue. Depending on the urgency it can be via phone call / emails.
  • FDM is required to do self-management based on the Management Cycle (Plan Do Check Adjust) by themselves. To Implement, Verify and Improve appropriately toward achieving Goals.
  • FDM must understand the flow of responsibilities and are able to carry out stable work in accordance with established rules and appropriate procedures.
  • FDM must understand our Company Policies, Strategies, Plans and reflect them into actual business activities also complying with the laws and social norms.
  • Other duties as assigned by supervisor.


Requirements

  • Bachelor’s degree in Hospitality, Hotel and Restaurant Management, or other managerial relevant field.
  • Minimum 3 years’ experience in front desk management or similar role.
  • Fluent/business level English required (verbal & written); fluent/business level Japanese highly desirable.
  • Exceptional customer service skills to provide customer satisfaction.
  • Proven leadership abilities.
  • Excellent computer skills, including the ability to efficiently prepare presentations, budgets, and other documents as necessary for use/reporting.
  • Certification related to management, hospitality and/or situation judgement test are preferred.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay. 


Remuneration

  • Full time salary JPY 3,600,000 – annually.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW

Job Information

Job Opening ID: 120
Location: Niseko/ Rusutsu/ Furano
Reports to: Hotel Manager; Front Office Manager
Reported to by: Front Desk Agent, Guest Service Representative, Concierge, Night Auditor


Primary Purpose of the Position

The Duty Manager is responsible for all duties of the front desk operation which includes inter-department communications. During the absence of the Hotel Manager and the Front Office Manager, the Duty Manager should be prepared to take over Hotel Managerial tasks like handling of complaints, decision making related to front desk and to lead the front desk team. The Duty Manager should possess strong communication skills and demonstrate effective leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
 

Key Responsibilities

  • DM need to be able to obtain customer satisfaction and to respond guest request/complaint from guest appropriately and promptly in consultation with the superior, and we also proactively propose to customers.
  • DM roles are to be able communicate smoothly to their superiors, colleagues, and other department related.
  • DM must aid such as training to front line staff who still not confidence to perform their daily tasks also to coach all colleagues to build a positive working environment.
  • DM needs to manage the team morale, respecting team diversity, be a professional and be a leader.
  • DM must pursue of Daily Work, aiming at TIME PUNCTUALITY established by the company.
  • DM must report immediately to the direct supervisor; Hotel Manager and/or Front Office Manager for any guest, staff, damage issues, maintenance issue. Depending on the urgency it can be via phone call / emails.
  • DM is required to do self-management based on the Management Cycle (Plan Do Check Adjust) by themselves. To Implement, Verify, and Improve appropriately toward achieving Goals.
  • DM must understand the flow of responsibilities and are able to carry out stable work in accordance with established rules and appropriate procedures.
  • DM must understand our Company Policies, Strategies, Plans and reflect them into actual business activities also complying with the laws and social norms.
  • Other duties as assigned by supervisor.


Requirements

  • Experience in front desk management or similar role is preferable.
  • Fluent/business level English required (verbal & written); fluent/business level Japanese highly desirable.
  • Exceptional customer service skills to provide customer satisfaction.
  • Proven leadership abilities.
  • Excellent computer skills, including the ability to efficiently prepare presentations, budgets, and other documents as necessary for use/reporting.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.


Remuneration

  • Seasonal wages JPY 1,400/hr.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW

Job Information

Job Opening ID: 121
Location: Niseko/ Rusutsu/ Furano
Reports to: Hotel Manager 


Primary Purpose of the Position

Bus/Shuttle Driver main responsibility is to drive guests to and from the gondola, and other pick up points according to what is stated on the properties’ offered pick up service.


Key Responsibilities

  • Driving guest to and from the properties to Gondola, Welcome Centre and other pick up points around Hirafu.
  • To work closely with the Front Desk Staff and Hotel Manager to ensure that all schedule of drives is covered and any special drive requests are done in a timely manner.
  • To report to Hotel Manager and Maintenance team should the vehicles need maintenance and/or repair.
  • Ensure bus cleanliness inside and out, along with the mechanical and engine conditions to ensure top shape prior to being deployed.
  • Communicate location and road condition with the Front Desk team and Hotel Manager in case there will be any delay on the pickup.
  • Other duties as assigned by the supervisor.


Requirements

  • At least 1-year experience in a related work is an advantage.
  • Able to help the guest on luggage.
  • Have experience in driving in winter road / white out weather condition or so forth. 
  • Be responsible with the bus condition. 
  • International Driver’s License is a must especially medium size vehicle license.
  • Ability to work cooperatively with people from different cultures.
  • Time Management skills.
  • Demonstrated commitment to, and knowledge of Workplace, Health and Safety, Quality management and Environmental principles.
  • Flexibility to workday and some evenings.
  • Intuition and ability to anticipate guest needs.
  • A pro-active, positive & professional approach to all duties.
  • A desire to assist our guests to have the best holiday ever.
  • Show initiative, with ability to think on your feet.
  • Able to maintain control and composure in difficult situations.
  • Flexibility, reliability, and punctuality.
  • To be knowledgeable and actively promote local and special internal events.
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay. 
  • A valid Japan working holiday visa or working rights.


Remuneration

  • Seasonal wages JPY 1,050/hr.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW

Job Information

Job Opening ID: 122
Reports to: Housekeeping Supervisor/Housekeeping Manager


Primary Purpose of the Position

The Housekeeping staff plays a critical role in delivering the exceptional hotel experience NISADE is known for. Working with the Front Desk team, Housekeeping Staff need to ensure that rooms are prepared for NISADE guests to the highest possible standard. You will also coordinate with the Housekeeping company to maintain the lost property and prepare various other. 

We are looking for enthusiastic staff with a high attention to detail and a desire to contribute to a memorable holiday experience.


Key Responsibilities

  • Prepare the daily check in/out report to provide to Housekeeping company.
  • Clean and prepare guest rooms to an exceptional standard through tasks such as linen changing, bed making, and general cleaning when required.
  • Complete room checks before arrival and after departure as required including checking for damages, lost property etc. and reporting as necessary.
  • Work with Front Desk team to ensure smooth communication between Front Desk and Housekeeping.
  • Ensure any pre-arrival requests have been filled.
  • Read housekeeping reports and ensure beds have been configured correctly.
  • Ensure public spaces are kept clean and tidy.
  • Other duties as assigned from your supervisor.


Requirements

  • Basic computer skills desirable.
  • Eye for detail and good organization.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.
  • Basic Japanese skills desirable but not necessary.
  • Must be willing to be stationed at Rusutsu.


Remuneration

  • Seasonal wages JPY 1,200/hr.
  • Full Time salary JPY 2,500,000 – annually.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW

Job Information

Job Opening ID: 126
Location: Niseko/ Rusutsu/ Furano
Reports to: Housekeeping Manager


Primary Purpose of the Position

The Housekeeping Supervisor plays a critical role in delivering the exceptional hotel experience NISADE is known for. Working with the Front Desk team, Housekeeping Supervisor will be the key liaison between NISADE and the outsource Housekeeping company. You will prepare daily reports, maintain the inventory, conduct room checks, and otherwise ensure that rooms are prepared for NISADE guests to the highest possible standard. You will also coordinate with the Housekeeping company to maintain the lost property and prepare various other. Any changes and decision must be reported to the Housekeeping Manager.

We are looking for enthusiastic staff with a high attention to detail and a desire to contribute to a memorable holiday experience.
 

Department Overview

The Housekeeping Department is a pivotal area of the property management and hotel business. No level of service, friendliness or luxury can equal the guest expectation of a spotless, tidy and conveniently arranged room. Both management and guest consider cleanliness and in good order a necessity for a property to command a fair price and to acquire new or retain repeat business.The Housekeeping Department is ultimately responsible for: The provision of a clean, comfortable, convenient, and safe environment for owners, guests and visitors with close collaboration with the Maintenance department, Hotel Managers and Owner Services.
Three primary areas exist within the managed properties:
1.Common Areas (Public Spaces) – Lobby, Public Restrooms, Corridors, Elevators, Interior and Exterior Stairs and Handrails, Fire Exits, Entrances, Car park, Public Laundry, Public Onsen/Pool.
2.Guest Rooms including Private Onsens and Balconies.
3.Management Rooms and other Housekeeping areas and storage areas.
Currently the Housekeeping Department consists of internal appointed staff and external cleaning contractors.

 

Key Responsibilities

  • Liaise and coordinate with outsource Housekeeping company.
  • Prepare the daily check in/out report to provide to Housekeeping company.
  • Complete room checks before arrival and after departure as required including checking for damages, lost property etc. and reporting as necessary.
  • Work with Front Desk team to ensure smooth communication between Front Desk and Housekeeping.
  • Ensure any pre-arrival requests have been filled.
  • Read housekeeping reports and ensure beds have been configured correctly.
  • Clean and prepare guest rooms to an exceptional standard through tasks such as linen changing, bed making, and general cleaning when required.
  • Ensure public spaces are kept clean and tidy.
  • Being able to create Housekeeping Roster and organize Spring Cleaning and Inventory.
  • Other duties as assigned by the supervisor.


Requirements

  • Basic computer skills desirable.
  • Eye for detail and good organization.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.
  • Basic Japanese skills desirable but not necessary.


Remuneration

  • Full time salary JPY 2,500,000 – annually.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW

Job Information

Job Opening ID: 127
Reports to: Maintenance Manager
Reported to by: Maintenance Staff 


Primary Purpose of the Position

The Maintenance Supervisor’s primary focus will be to oversee and supervise the janitorial, maintenance, and repair tasks in Rusutsu. The Maintenance Supervisor serves as a maintenance lead worker, including establishing work schedules, prioritizing and assigning work, determining workloads, training staff in work procedures and inspecting work of assigned staff and contractors.  He or she will ensure the operations, maintenance, building upkeep, safety standards, and workflow management are met in a cost effective, safe and efficient manner. Any decisions made by the Maintenance Supervisor must be reported to the Maintenance Manager.  
 

Key Responsibilities

  • Ensure that all properties are operated and maintained in a cost-effective and safe condition by providing the technical and management direction for maintenance, operations & work management.
  • Oversee and approve expenditures for tools, equipment, supplies, materials, and contract services as needed.
  • Manage team to repair and maintain the properties to superb standards. 
  • Provide continuous improvement of existing maintenance programs and processes. 
  • Direct and lead the successful implementation of property management strategies that support company’s goals and objectives relative to quality, delivery, cost, and safety.  
  • Manage and prepare annual department operating budget and assure conformity with property capital budget. 
  • Conduct regular fire safety inspections within the buildings, liaising with the Fire Department as necessary; ensuring fire doors / corridors are effective and safe. 
  • Maintain the entire facilities, including the physical building structures, all plant and FF&E, and related equipment in accordance with energy conservation and preventative maintenance programs.  
  • Assess the safe and efficient maintenance and operation of the physical structures of the hotel properties; all mechanical, electrical, HVAC systems and any other related equipment. 
  • Prepares and reviews capital project planning and management FF&E requests. 
  • Verify completion of all routine maintenance on public spaces, rooms, outlets, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel’s properties. 
  • Ensure compliance with labor, health and safety regulations and standards. 
  • Maintain effective energy management and sustainability programs and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel’s properties. 
  • Actively train in fire prevention, environmental health and safety, and engineering systems. Attend all meetings regarding hotel operations, i.e., department, fire, safety, health and quality improvement. 
  • The operation and maintenance of a variety of hand and power tools, vehicles, and power equipment related to the work. 
  • Participate in RFP process and bid procurement for all department’s projects. Manage all projects, vendor relationships and purchasing in accordance with corporate policy.  
  • Development and deployment of the yearly maintenance plan.
  • Responsible for hiring, training, coaching and counseling maintenance staff. 
  • Designs and implements maintenance strategies, procedures and methods and maintains inventory. 
  • Coordinates outside services for routine services like waste and snow removal. 
  • Special projects and other responsibilities as may be determined. 
  • Other duties as assigned by supervisor.


Requirements

  • Facility Maintenance: 3-5 years of experience in a Facilities or Program Management related role.
  • Solid judgment along with decisions making skills. 
  • Good manual dexterity. 
  • Ability to work in close quarters, high places and confined spaces. 
  • Experience in maintaining heating, ventilating and air conditioning systems preferred. 
  • Capable of working in varying temperatures. 
  • May be subject to various hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, electricity, working on scaffolding and high places, exposure to high heat or exposure to chemicals. Appropriate safety techniques and equipment to be used at all times. 
  • Candidate must be able to show good common sense/judgment and the initiative to make decisions in the best interest of the hotel and ownership and be able to react quickly when needed. 
  • Extensive knowledge of building construction, architecture, engineering, and business management/public administration. Thorough knowledge of the methods, materials, scheduling, and tools/equipment used in the care and maintenance of buildings, grounds, motorized equipment, and vehicles. 
  • Equipment maintenance and equipment selection experience.
  • Experience with Electrical Systems/Controls HVAC.
  • Interior Finishing FF&E.
  • Exceptional communication, leadership, organizational, and problem-solving skills.
  • Ability to work with diverse group of staff and customer.
  • Current valid Driver's License required. 
  • Ability to stand for up for long periods of time. The employee must occasionally lift and/or move up to 25 pounds.
  • Japanese Native language required. Ability to communicate effectively in English with employees and management, both verbally and in writing.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.
  • Must be willing be stationed at Rusutsu.


Remuneration

  • Full time wages JPY 3,000,000 – annually.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW

Job Information

Job Opening ID: 128
Reports to: Maintenance Manager
Reported to by: Maintenance Staff 


Primary Purpose of the Position

The Maintenance Supervisor’s primary focus will be to oversee and supervise the janitorial, maintenance, and repair tasks in Fenix Furano. The Maintenance Supervisor serves as a maintenance lead worker, including establishing work schedules, prioritizing and assigning work, determining workloads, training staff in work procedures and inspecting work of assigned staff and contractors.  He or she will ensure the operations, maintenance, building upkeep, safety standards, and workflow management are met in a cost effective, safe and efficient manner. Any decisions made by the Maintenance Supervisor must be reported to the Maintenance Manager.  
 

Key Responsibilities

  • Ensure that all properties are operated and maintained in a cost-effective and safe condition by providing the technical and management direction for maintenance, operations & work management.
  • Oversee and approve expenditures for tools, equipment, supplies, materials, and contract services as needed.
  • Manage team to repair and maintain the properties to superb standards. 
  • Provide continuous improvement of existing maintenance programs and processes. 
  • Direct and lead the successful implementation of property management strategies that support company’s goals and objectives relative to quality, delivery, cost, and safety.  
  • Manage and prepare annual department operating budget and assure conformity with property capital budget. 
  • Conduct regular fire safety inspections within the buildings, liaising with the Fire Department as necessary; ensuring fire doors / corridors are effective and safe. 
  • Maintain the entire facilities, including the physical building structures, all plant and FF&E, and related equipment in accordance with energy conservation and preventative maintenance programs.  
  • Assess the safe and efficient maintenance and operation of the physical structures of the hotel properties; all mechanical, electrical, HVAC systems and any other related equipment. 
  • Prepares and reviews capital project planning and management FF&E requests. 
  • Verify completion of all routine maintenance on public spaces, rooms, outlets, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel’s properties. 
  • Ensure compliance with labor, health and safety regulations and standards. 
  • Maintain effective energy management and sustainability programs and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel’s properties. 
  • Actively train in fire prevention, environmental health and safety, and engineering systems. Attend all meetings regarding hotel operations, i.e., department, fire, safety, health and quality improvement. 
  • The operation and maintenance of a variety of hand and power tools, vehicles, and power equipment related to the work. 
  • Participate in RFP process and bid procurement for all department’s projects. Manage all projects, vendor relationships and purchasing in accordance with corporate policy.  
  • Development and deployment of the yearly maintenance plan.
  • Responsible for hiring, training, coaching and counseling maintenance staff. 
  • Designs and implements maintenance strategies, procedures and methods and maintains inventory. 
  • Coordinates outside services for routine services like waste and snow removal. 
  • Special projects and other responsibilities as may be determined. 
  • Other duties as assigned by supervisor.


Requirements

  • Facility Maintenance: 3-5 years of experience in a Facilities or Program Management related role.
  • Solid judgment along with decisions making skills. 
  • Good manual dexterity. 
  • Ability to work in close quarters, high places and confined spaces. 
  • Experience in maintaining heating, ventilating and air conditioning systems preferred. 
  • Capable of working in varying temperatures. 
  • May be subject to various hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, electricity, working on scaffolding and high places, exposure to high heat or exposure to chemicals. Appropriate safety techniques and equipment to be used at all times. 
  • Candidate must be able to show good common sense/judgment and the initiative to make decisions in the best interest of the hotel and ownership and be able to react quickly when needed. 
  • Extensive knowledge of building construction, architecture, engineering, and business management/public administration. Thorough knowledge of the methods, materials, scheduling, and tools/equipment used in the care and maintenance of buildings, grounds, motorized equipment, and vehicles. 
  • Equipment maintenance and equipment selection experience.
  • Experience with Electrical Systems/Controls HVAC.
  • Interior Finishing FF&E.
  • Exceptional communication, leadership, organizational, and problem-solving skills.
  • Ability to work with diverse group of staff and customer.
  • Current valid Driver's License required. 
  • Ability to stand for up for long periods of time. The employee must occasionally lift and/or move up to 25 pounds.
  • Japanese Native language required. Ability to communicate effectively in English with employees and management, both verbally and in writing.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.
  • Must be willing be stationed at Fenix Furano.


Remuneration

  • Full time wages JPY 3,000,000 – annually.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
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Job Information

Job Opening ID: 130
Reports to: Jonathan Martin


Primary Purpose of the Position

This position will report directly to the chairman, Jonathan Martin, and will cooperate and inspire the real estate team to achieve sales target, marketing and customer relationship management (CRM).

The primary role as Real Estate Licensee is to ensure we are delivering unique customer interaction which result in sales, customer satisfaction, online marketing and living the luxury ethos of the NISADE brand. This role is responsible for delivering sales achievement and drive sales whilst excelling at customer service. You will respond quickly to client leads, develop an effective marketing strategy and build a client list. At all time, the Real Estate Sales Administrator must act with integrity ensuring clients are aware all legal implications and terms and conditions in line with Japanese real estate law. The Real Estate Licensee will take initiative in seeking new customer leads, gaining customer feedback and delivering real estate briefs to drive sales in the organization.
 

Key Responsibilities

  • Achieve targets set by the company in relation to legal completions (units sold), Marketing Budget Spend, average selling price, sales selling overhead.
  • Ability to manage a large portfolio with high end luxury properties in the $1-$5 million price range.
  • Passion at selling luxury high quality homes to the Japanese market.
  • Develop and enhance/nurture CRM and client experience. 
  • Working within the Japanese real estate legislation on a daily basis and ensuring adherence to Japanese tax laws.
  • Promote and enhance the brand and brand image.
  • Prepare market research and competitor analysis with continual updates.
  • Enhance and develop current marketing and sales strategy.
  • Creates new service and product lines for full service real estate firm. i.e. Property Management, Leasing, etc..
  • Initiate PR strategy for property pre-launch and post launch consistent with the overall business strategy.
  • Appropriate reporting to the Chairman on all aspects of Sales and Marketing.
  • Make a demonstrable contribution towards the company’s program of continuous improvement.
  • Manage sales administration process – including cooperation with the legal department.
  • Manage sales collection process – including cooperation with the finance department.
  • Negotiate prices or other sales terms.
  • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
  • Compare a property with similar properties that have recently sold to determine its competitive market price.
  • Develop content for sales presentations or other materials.
  • Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting.
  • Interview clients to determine what kinds of properties they are seeking.
  • Constant gathering of customer or product information to determine customer needs.
  • Generate lists of properties that are compatible with buyers' needs and financial resources.
  • Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
  • Online marketing tasks, including social medias, online video / messages.


Key indicator

  • Proven track record in similar role or at the level of Senior Sales & Marketing Specialist not less than 6 years (Essential).
  • Excellent CRM understanding/development with a strong passion for improvement and enhancement. (Essential).
  • Vast experience in building a client list and securing long term reliable sales income via sustainable CRM. (Essential).
  • Must have experience in building a Real Estate business plan and being able to present this to the senior management team/ lead the Real Estate to put plan in place (Essential).
  • Real Estate Broker's license.
  • Strong Japanese Real Estate Market knowledge and experience (Essential).
  • Expert understanding of Japanese Tax Law (Essential).
  • Strong awareness of IT systems. (Desirable).
  • Five or more years of experience in residential sales preferably inmixed use, phased and multi-unit projects. (Essential).
  • Experience of managing budgets/cost control, and planning, prioritizing and organizing work to meet targets. (Essential).
  • Self-confident, decisive, resilient and able to thrive under pressure in a fast-paced environment. (Essential).
  • A lateral and innovative thinker, an original problem-solver. (Essential).
  • Specialist knowledge of sales/marketing techniques, research and analysis. (Essential).
  • Self –disciplined, with excellent time management skills, and flexible in order to achieve results. (Essential).
  • Excellent inter-personal skills and ability to deal with people from diverse backgrounds. (Essential).
  • A motivational team-leader focused on managing, coaching and developing the Sales team to achieve their full potential.


Remuneration

  • Full time wages JPY 3,000,000 / annually.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
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Job Information

Job Opening ID: 131
Reports to: Restaurant Manager


Primary Purpose of the Position

Front of house Staff restaurant are the face of the establishment and they are responsible ensuring every guest has an enjoyable dining experience while being able to multitask and work in a fast-paced environment.
 

Key Responsibilities

  • Able to open and close the restaurant according to the operational hours.
  • Greetings customers, hosts and hostess take calls, note reservations, and to give a warm welcome to incoming guests.
  • Presenting menu and serving food & beverages, would do upselling items whenever there is chance to do so.
  • Room service, to deliver food and drinks for in house guest according to SOP.
  • Teamwork, helping coworkers when doing the job tasks shift, this include helping Back of house staff whenever required.
  • Clearing glassware, silverware, and crockery from each table once guest have completed their meals or upon request.
  • Providing guests with their checks after the meal sitting, ensuring correct payments are received.
  • Perform duty according to standard SOP.
  • Able to perform duties as assigned/requested by the supervisor.


Requirements

  • At least 1-year experience in a related work is an advantage.
  • Proven experience in the position of interest.
  • Flexibility, reliability, and punctuality.
  • Have great work ethic and personal hygiene at work.
  • Excellent verbal communication and memorization skills.
  • Physically fit.
  • Great interpersonal and teamwork skills.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.
  • A valid Japan working holiday visa or working rights.


Remuneration

  • Seasonal wages JPY 1,050 / hr.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
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Job Information

Job Opening ID: 132
Reports to: Restaurant manager


Primary Purpose of the Position

The Kitchen Assistant is the heart of every restaurant. They are responsible in assisting Both the Front and back of house team ensure that daily operations run smoothly. From food preparation, porter duties and clearing tables to serving guests the daily responsibilities of this position demand someone who has attention to detail and can work in a flexible environment.


Key Responsibilities

  • Makes sure that tables, chairs, and dining area is clean and sanitized.
  • Re-stocks small ware, flatware, and condiments.
  • Consistently maintains adequate supplies.
  • Bring clean dishes to cooks for meal presentation.
  • Clear and replenishes buffet spread, condiment, and drink stations.
  • Asist in food preparation. 
  • Work with front of house staff to ensure that all guests’ dining requests will be given on time.
  • Other duties as assigned by the supervisor.
  • Perform and assist with other Back of house/Front of House tasks when requested, this is inclusive but not limited to: deep cleaning of Premises, movement of furniture and other miscellaneous tasks.


Requirements

  • At least 1-year experience in a related work is an advantage.
  • Proven experience in the position of interest.
  • Flexibility, reliability, and punctuality.
  • Physically fit.
  • Great interpersonal and teamwork skills.
  • Standard working days are 5 days per week, might up to 6 days per week with additional pay.
  • A valid Japan working holiday visa or working rights.
  • Ability to reach, kneel, and lift heavy items.
  • Polite and friendly attitude.
  • Prioritize cleanliness.


Remuneration

  • Seasonal wages JPY 1,050/hr.
  • Rate is negotiable depending experience.


Benefits

  • Subsidy staff accommodation cost.
  • A key role in a highly regarded professional, young, dynamic, growing organization.
  • Competitive renumeration.
  • An opportunity to influence our business through the quality of your team’s output.
  • A unique working environment.
  • Working in a friendly and successful team environment.
  • Access to lift passes (conditions apply).
  • Discounts to some resort services and winter activities.
APPLY NOW