Employment


Job Information

Job Opening ID: 112

Location: Furano
 

Job Summary & Responsibilities

NISADE is seeking a Front Desk Agent Duty Manager for the brand new Fenix Furano Hotel located in Furano Resort! 

The Front Desk Duty Manager plays a critical role in ensuring the operation of the Front Office runs smoothly during shift. Front Desk Duty Managers respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. Front Desk Duty Managers will assist the Front Office Manager in ensuring all duties of the front desk operation which includes inter-department communications, and staff scheduling are undertaken efficiently and effectively.   We are seeking friendly, Japanese and English speaking staff to lead the Fenix Front Desk team from mid-April, 2020.

Whether hospitality is your passion and chosen career, or whether you are simply and exceptional person ready to take on an exciting new challenge, this is an opportunity for you to explore one of the most incredible year round resorts in Japan, Furano.

Key Responsibilities:

  • Overseeing and managing the day to day operations of the front desk
  • Verifying and leading regular, ongoing communication between Front Office and Guest Services Operations (e.g. managing pre-shift briefings, staff meetings)
  • žAssisting team leaders in coordinating team activities as required
  • Fostering employee commitment to providing excellent service and required service behaviours in all interactions with guests and employees
  • Maintaining positive owner relationships
  • Ensuring established procedures are completed in accordance with policy
  • Providing training and support to other team members as necessary
  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Providing a high standard of intuitive service to exceed guest expectations
  • Efficient, personalised and friendly Check-ins / Outs
  • Daily management of guest accounts and records
  • Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
  • Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
  • Promptly attending to guest requests and enquiries
  • Preparing Guest Arrival packs in a timely manner
  • To complete the guest’s registration form and ensures all details are accurately recorded
  • Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate
  • Maintaining the reception / lobby area in immaculate condition including common area bathroom
  • Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
  • Answering telephone, email and in house guest enquiries
  • Assisting with carrying luggage where required and place carefully in Guest room as required
  • Assist with driving / transporting Guests within the village where required
  • Log / maintains security of Equipment, Keys, Lost and Found Items
  • Perform other duties as assigned by Management

Requirements:

  • Either business level Japanese and fluent English, or business level English and fluent Japanese
  • A genuine interest in resort activities and Japanese culture
  • Excellent interpersonal and communication skills, both oral and written with guests as well as colleagues  
  • Ability to recognise the needs of each guest and suggest personalised services matching their individual needs
  • The ability to work both in a team as well as independently when required
  • Valid working rights in Japan
  • Preferred
    • Experience in a front office, customer service, or guest based role
    • Driver's License
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Job Information

Job Opening ID: 111

Location: Furano
 

Job Summary & Responsibilities

NISADE is seeking Front Desk Agents for the brand new Fenix Furano Hotel located in Furano Resort!

We are seeking friendly, Japanese and English speaking staff to join the Fenix Front Desk team from mid-April, 2020. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for guests. Your responsibility starts from the moment our guest checks in, throughout their whole stay in the resort and until check out. You will also ensure the smooth and effective day to day opeation of the Front Desk and maintain up to date knowledge of all products, facilities, promotions, and event activities. As a year round resort location there is always something to keep you motivated in this fast paced and dynamic environment.

Whether hospitality is your passion and chosen career, or whether you are simply and exceptional person ready to take on an exciting new challenge, this is an opportunity for you to explore one of the most incredible year round resorts in Japan, Furano.

Key Responsibilities:

  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Providing a high standard of intuitive service to exceed guest expectations
  • Efficient, personalised and friendly Check-ins / Outs
  • Daily management of guest accounts and records
  • Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
  • Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
  • Promptly attending to guest requests and enquiries
  • Preparing Guest Arrival packs in a timely manner
  • To complete the guest’s registration form and ensures all details are accurately recorded
  • Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate
  • Maintaining the reception / lobby area in immaculate condition including common area bathroom
  • Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
  • Answering telephone, email and in house guest enquiries
  • Assisting with carrying luggage where required and place carefully in Guest room as required
  • Assist with driving / transporting Guests within the village where required
  • Log / maintains security of Equipment, Keys, Lost and Found Items
  • Perform other duties as assigned by Management

Requirements

  • Either business level Japanese and fluent English, or business level English and fluent Japanese
  • A genuine interest in resort activities and Japanese culture
  • Excellent interpersonal and communication skills, both oral and written with guests as well as colleagues
  • Ability to recognise the needs of each guest and suggest personalised services matching their individual needs
  • The ability to work both in a team as well as independently when required
  • Valid working rights in Japan
  • Preferred
    • Experience in a front office, customer service, or guest based role
    • Driver's Licensež  
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Job Information

Job Opening ID: 108

Location: Furano
 

Job Summary & Responsibilities

We are seeking an experienced and professional Hotel Manager to lead the team at our brand-new hotel, Fenix Furano, located in Furano, Japan. Fenix Furano is a 33 unit, luxury condominium hotel with year-round appeal. In winter, it's just a short walk from the hotel to the gondola where you can enjoy some of the best powder on earth. For the rest of the year, being in the heart of nature means Furano is home to some of the most beautiful and expansive flower and lavender fields as well as some of Hokkaido's best food. 

As Hotel Manager, you will be leading the day-to-day operations and activities within the hotel. You will undertake a range of duties including managing staff, preparing and monitoring budgets, evaluating property performance, and providing general guidance to the team, among others. To excel in this role, you must have proven hospitality and management experience, as well as exceptional communication and interpersonal skills. As Fenix Furano is in a new location, you will have significant autonomy, so you must also demonstrate the competence to build and promote the brand, as well as the ability to lead and act according to the NISADE values and engage accordingly with the local community.

This position also attracts some great perks including a free lift pass and domestic travel allowance, as well as all of the usual benefits awarded to NISADE staff which can be seen below!

Key Responsibilities:

  • Oversee the operation of Fenix Furano
  • Oversee staff including front desk, housekeeping, and all other departments at the hotel
  • Monitor staff performance and conduct regular evaluations according to the company appraisal cycle
  • Provide guidance and regular, general feedback to your team to improve customer service
  • Recruit and provide training to staff
  • Maintain strong communication within the team and with the wider NISADE community
  • Prepare reports for all stakeholders according to the relevant schedules (e.g. monthly financial reports for owners, weekly progress reports for senior management)
  • Ensure your actions and decisions reflect the NISADE values, and be an example to your team of how to work by them
  • Work with external parties as necessary including travel agencies, businesses within the hotel and community, and suppliers
  • Work together with your team to build strong, meaningful relationships within the local community
  • Prepare, implement, and adhere to a budget for the hotel
  • Participate in financial decision making including the establishment of room mates and allocation of the budget for each department
  • Resolve any issues regarding hotel services, complaints, policies, and amenities, among others and oversee any service recovery procedures
  • Ensure NISADE standards, policies, and values are upheld and lead by example
  • Prepare, implement, and ensure compliance with all SOPs, policies, procedures, and service standards
  • Create and implement a marketing strategy for the promotion of the hotel
  • Ensure hotel compliance with health and safety and other legal requirements
  • Ensure hotel condition is maintained to the highest standard
  • Evaluate overall hotel performance and ensure ongoing profitability by ensuring revenue and guest satisfaction targets are met and exceeded where possible
  • Actively participate in strategic planning for the hotel and set short and long term goals

Skill Set

  • Bachelor’s degree in Hospitality, Hotel Management, or other relevant field
  • Minimum 3 years’ experience in hotel management or similar role
  • Fluent/business level English required, fluent/business level Japanese highly desirable
  • Exceptional communication (verbal and written) and customer service skills
  • Ability and desire to work autonomously 
  • Proven leadership abilities
  •  Excellent computer skills, including the ability to efficiently prepare presentations, budgets, and other documents as necessary for use/reporting
  • Genuine interest in Furano and Hokkaido, and desire to build strong relationships within the local community

Job Benefits

  • Free lift pass
  • Domestic travel allowance
  • Access to many of the other great perks available in other NISADE locations (including Niseko and Kiroro!) such as mountain access and local discounts 
  • Work in a friendly, successful, and growing NISADE community
  • Opportunity to work autonomously
  • Recognition program for your talents and contributions
  • Live and work in a unique and beautiful location
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Job Information

Job Opening ID: 106

Location: Kiroro
 

Job Summary & Responsibilities

A role that is enjoyable as it is diverse, our GS Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible to fulfill our guest requests. 

NISADE is looking for charming, confident, and internationally minded people who do all they can to exceed guest expectations at the newly opening Yu Kiroro, located at the Kiroro resort. At NISADE, we believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at guest check in to departure, the Guest Service Representative should handle all guest requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the up and coming backcountry paradise, Kiroro Resort.
 

Key Responsibilities:

ž   Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times

ž   Provide intuitive service to the customer by anticipating their needs

ž   Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service

ž   Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay

ž   Carry luggage and place carefully in Guest rooms

ž   Provide in-room Guest check-ins and explain room features and equipment

ž   Pickup / Dropoffs and transporting Guests within the village

ž   Carry skis for Guests, particularly Guests with children

ž   Undertake and take ownership of daily tasks in a timely manner

ž   Promote winter resort activities, local area, events and special promotions

ž   Promote hotel / property facilities through sound product knowledge

ž   Ensure cleanliness of outlets and surrounding areas

ž   Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom

ž   Operate switchboard to direct calls, give information and to take messages as necessary

ž   Follow in-house procedures to help ensuring the security of guests and employees

ž   Rotating shift of snow clearing property entrances and balconies

ž   Onsen cleaning may be required

ž   Be knowledgeable in all NISADE facilities and local area

ž   Log / maintain security of Equipment, Keys, Lost and Found Items

ž   Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments

ž   Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain

ž   Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines

ž   Respectfully and actively driving guest feedback for continual improvement 

ž   Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately

ž   Covering Ski Boot Room duties from time to time

ž   Providing clear hand-overs to peers in order to ensure seamless operations

ž   Maintaining the reception / lobby area in immaculate condition including common area bathroom

ž   Assisting Front Desk and Concierge departments during busy periods or where required

ž   Performing other duties as assigned by Management
 

Skill Set

  • International Driver’s License is a must
  • People with passion, gusto, and respectful attitudes 
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A Pro-active, positive & professional approach 
  • A desire to assist our guests and visitors to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and promote local and special events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Able to record information accurately 
  • Be immaculately presented, and strictly adhere to NISADE’s Property Grooming Standards Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights
  • Any IT, videography, photography skills or exposure are desirable
     

Job Benefits

  • Discounted meals while on shift
  • Transport between the resort and home
  • Free access to swimming pool, onsen, and fitness area in Kiroro
  • 10% discount in local Kiroro shops
  • Food/beer/house wine/non-alcoholic drinks - 50% off at most restaurants!
  • Comprehensive Training and Induction program
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Subsidised staff accommodation - cheaper than Niseko!
  • Working in a friendly and successful team environment
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements)
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Job Information

Job Opening ID: 98

Location: Hirafu (Niseko)

Work Experience: 0-1year
 

Job Description

With competitive pay and flexible hours giving you plenty of time on the mountain, housekeepers play a critical role in delivering the exceptional hotel experience NISADE is known for. Housekeepers ensure that all rooms are clean and prepared to a high standard and will include tasks such as bed making, preparing and distributing welcome packs before guest arrival, general cleaning, among others. Housekeepers will work with the Front Desk team to ensure that guest rooms are delivered to the highest possible standard.

We are looking for enthusiastic staff with a high attention to detail and a desire to contribute to a memorable holiday experience!

  • Clean and prepare guest rooms to an exceptional standard through tasks such as linen changing, bed making, and general cleaning
  • Ensure any pre-arrival requests have been filled
  • Read housekeeping reports and ensure beds have been configured correctly
  • Clean public areas when necessary

ハウスキーパーとは、NISADEのホテルに宿泊されるお客様に最高の滞在を叶えて頂くための重要な役割を担います。 客室をお客様のご要望に合わせて準備するためにギフトの用意やベッドメイク、一般清掃を行って頂きます。フロントデスクスタッフと協力して、客室の品質レベルを高い水準に保つ役割を担って頂きます。

細かい点に気を配れる方、お客様に最高の滞在を叶えて頂くために情熱を持って働ける方を募集しています。

2018年12月から2019年3月までのお仕事です(更新の可能性あり)。

  • 客室の清掃及び準備、リネン交換、ベッドメイク、一般清掃
  • お客様からのリクエストが正しく準備されているか確認
  • ベッドタイプが正しく準備されているか確認
  • 必要に応じて共用部の清掃
     

Requirements

  • Basic computer skills desirable

  • Eye for detail and good organisation

  • Basic Japanese skills desirable but not necessary

  • 基本的なパソコン操作
  • 細部に注意を払える方、計画的に業務を遂行する能力をお持ちの方
     

Benefits

  • Flexible working schedule

  • Competitive pay​

  • The opportunity to make a difference to every customer

  • Working in a friendly and successful team environment

  • Comprehensive training and introduction programs

  • Recognition program for your talents and contribution

  • Access to ski lift passes

  • Employee discounts to some resorts and activities
     

  • シフト制・短時間歓迎
  • 風通しの良い職場
  • 充実した研修制度
  • 業績評価制度完備
  • 社員用リフトパス使用可
  • 周辺施設の社割使用可
     

Skill Set

  • Basic computer skills desirable
  • Eye for detail and good organisation
  • Basic Japanese skills desirable but not necessary
     
  • 基本的なパソコン操作
  • 細部に注意を払える方、計画的に業務を遂行する能力をお持ちの方
     

Job Benefits

  • Flexible working schedule
  • Competitive pay​
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
  •  
  • シフト制・短時間歓迎
  • 風通しの良い職場
  • 充実した研修制度
  • 業績評価制度完備
  • 社員用リフトパス使用可
  • 周辺施設の社割使用可
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Job Information

Job Opening ID: 93

Location: Niseko
 

Job Description

The Marketing Manager’s primary focus will be to increase revenue through a focus on consumer markets, competitor marketing tactics and motivation of the marketing team. This person needs to be technologically savvy and have an in-depth knowledge the guests and client markets of greatest interest in Niseko and to NISADE. As a Marketing Manager you would be responsible for executing your team’s responsibilities in alignment with our culture, and driving company success through performing the following tasks to the highest standards:

  • Lead and motivate staff, both under your responsibility and throughout the organisation, to achieve and exceed performance goals and guest service standards
  • Coordinate analysis, maintenance, and smooth operation of the company’s website(s), social media, and any other online presence
  • Generate innovative ideas to increase web traffic
  • Produce and manage EDMs
  • Develop SEO-friendly web content for a wide range of users. Includes strategic key phrase placement within compelling and persuasive marketing copy, which maximises opportunities for indexing, ranking, click-throughs, and conversions; Analyse SEO and marketing metrics
  • Design and implement company digital strategies within budget requirements
  • Develop and manage relationships with resort operations, local vendors, attractions, restaurants and hotel partners to support regional needs
  • Day-to-day pro-active communication with reservations department team to assist with the development of the business
  • Train internal teams to use digital technologies
  • Communicate to all levels of the organisation daily, weekly, and monthly
  • Manage analytics of marketing calendar, promotions, and recommends actions based on analytics
  • Maintain industry trends and available marketing tools and resources
  • Effectively communicates through proposals and presentations for internal and external clients
  • Maintain relationships with vendors and marketing partners
  • Conduct daily/weekly rate and availability checks on various platforms
  • Assist in the preparation of market visits, operational planning, and projects
  • You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from NISADE
  • Other projects as needed or assigned
 

Requirements

  • Bachelor’s degree in relevant field
  • Marketing: 3 years; Sales: 1 year; Hospitality or Food: 3 years
  • Excellent communication skills
  • Outstanding leadership skills
  • Great attention to detail and high sense of urgency
  • Ability to multi-task and prioritize in a very fast-moving environment
  • Eagerness to learn
  • Passion for excellent guest experience
  • Positive attitude – teamwork orientation and overwhelming desire to please guests
  • Ability to meet the expectations of a 5 Star/5 Diamond property
  • Prior management experience in a hospitality environment (hotel/resort or restaurant) is required for this position
  • Prior reservations and/or revenue management experience is required
  • Excellent verbal and written communication skills
  • Advanced computer skills with experience
  • Experience with marketing research survey development
  • Ability to communicate effectively in English and Japanese (Mandarin also highly valued), with employees and customers, both verbally and in writing, and must have excellent writing skills
  • Excellent organizational skills
  • Ability to work in a team environment
  • Proficient in Microsoft Word, Excel, PowerPoint and Access Database
     

Benefits

  • The opportunity to make a difference to every customer

  • Working in a friendly and successful team environment

  • Comprehensive training and introduction programs

  • Recognition program for your talents and contribution

  • Access to ski lift passes

  • Employee discounts to some resorts and activities

 

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Job Information

Job Opening ID: 91

Location: Niseko
 

Job Summary & Responsibilities

As an office administrator you would be responsible for administrative matters related to all aspects of NISADE business. The position would require you to be extremely organised, have excellent spoken and written communication skills (Japanese and English), and be able to competently use programs such as Microsoft Word and Excel. As NISADE runs various departments from hotel management to food & beverage outlets you will interact with and provide administrative support for staff from all departments as well as communicating professionally with visitors, guests, and government bodies as required.

Key Responsibilities:

  • The job requires the staff to assist overall administration matters assigned. The staff should respond to any matters with efficiency as well as performing multi-tasks. The staff should be able to work indecently as well as with other team members.
  • Generating written documents, emails, responding to telephone calls and managing visitors.
  • Managing the contact matter with the vendors/supplies and other companies when necessary.
  • Arranging internal meetings or schedules.
  • Arranging insurance, supervising company facilities and uniform and other administrative matters.
  • Internal filing and organising documents when necessary.
  • Event support.
  • Any administrative works assigned.

Requirements

  • Passion and willingness to learn, able to respond to various situations with flexibility.
  • With excellent people and communication skills
  • OA skills(Excel, Word, Outlook)
  • Office or administrative experience
  • English(conversational level)

Job Benefits

  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
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