Employment


Job Information

Job Opening ID: 110

Location: Hirafu
 

Job Summary & Responsibilities

Niseko Alpine Developments [NISADE] is the largest fully integrated property specialist delivering design, construction and hotel operations for luxury accommodation in Niseko. Our head office is located in Niseko, Hokkaido Japan, fueled by a motivated team of employees, and also home to the driest and deepest powder snow in the world, Japan - a popular ski destination for vacationers from all over the world. Niseko is growing fast, and the demand for high-end properties is higher than ever. 

We are now looking for a confident and qualified bi-lingual Project Manager to work with our developments team, in our head office in Niseko. This is a key role within the company - challenging and rewarding, with opportunity to grow. The team is currently composed of the Development Director and a dedicated team of project managers and administrators, and is taking on several construction projects. 

You will be sourcing, establishing and managing the end to end solution for our international client base. This role will require you to take on multiple projects at once, and will test your time management, organizational skills, and your ability to take initiative. The successful candidate will also be familiar with Japanese architecture/construction industry, and at the same time be comfortable with working with foreign clients.

Key Responsibilities:

Responsibilities include but are not limited to:

  •  Undertaking all components of each project in a professional and timely manner

  • Assessing or check the feasibility of the project

  • Preparing with the client the project’s program, main master schedule, budget, main objectives and requirements

  • Searching for suppliers (architects, interior designers, builders, subcontractors, landscaping designer…)

  • Preparing, update and control with the master schedule

  • Procurement of all the preliminary surveys (boundary confirmation, topography, geotechnical, hot spring…)

  • Participating in and report about all client meetings, design meetings and site meetings

  • Reviewing the design and inform the client of its evolution

  • Getting sign-off on the design from the client and make the appropriate changes

  • Managing the client’s expectations and update the client’s requirements

  • Preparing bidding documents for architects and builders

  • Applying value engineering all along the project’s life

  • Assuring the approval of all necessary construction permits

  • Assuring that all decisions regarding material, drawings, details, finishes… are made on time

  • Assuring that all services (water, electricity, telephone, internet, satellite TV…) will be ready on time for handover or opening

  • Gathering and handover the necessary documentation and procedures for the building’s management team

  • Ensuring quality of design and construction that deliver to Nisade’s objectives

  • Managing defects and assure they are resolved prior to the handover

  • Effectively coordinating and communicate with Nisade directors, suppliers, and contractors

  • Navigating local development laws and guidelines, and suggest the most appropriate actions and strategies in which to proceed through the project

Skill Set

  • Minimum bachelor degree in construction, architecture or project management (other candidates will be considered) 

  • Strong proficiency in English/Japanese 

  • Strong interpersonal skills 

  • Minimum 5 years work experience construction or architecture (3 years in project management) 

  • Minimum 3 years construction experience outside of Japan 

  • Independent 

  • Proficiency in CAD 

  • Ability to work in a small team 

  • Ability to work under pressure 

  • Proficiency in Word, Excel, Outlook 
     

Preferred skills 

  • Minimum 3 years of construction experience in Japan 

  • Strong proficiency in Microsoft Project 

  • Certification in project management methods (PMI, Agile, Prince2) 

  • Strong proficiency in CAD 

  • Extended knowledge in architecture 

  • Japanese architecture or site management certification 

  • Knowledge of Japanese construction regulations 

  • Construction experience in ski resorts 

  • Driver’s license

Job Benefits

  • The opportunity to make a difference to every customer

  • Working in a friendly and successful team environment

  • Recognition program for your talents and contribution

  • Access to ski lift passes

  • Employee discounts to some resorts and activities

  • Summer & winter recreational allowance programs

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Job Information

Job Opening ID: 109

Location: Rusutsu
 

Job Summary & Responsibilities

As a Real Estate Sales Agent for The Vale Rustsu, your primary role is to ensure we are delivering unique customer interaction which results in sales, customer satisfaction, and appropriately representing the NISADE brand. You will respond quickly to client leads, support and develop an effective marketing strategy, and build a client list. At all times the Real Estate Sales Agent bust act with integrity to ensure clients are aware of all legal implications and terms and conditions in line with Japanese real estate laws. 

In this position you would be based in the Hirafu (Niseko) Resort and travel daily to The Vale Rustsu office in Rusutsu Resort.

Key Responsibilities:

  • Present, promote, and sell products/services using solid arguments to existing and prospective customers
  • Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
  • Establish, develop, and maintain positive business and customer relationships
  • Reach out to customer leads through cold calling
  • Expedite the resolution of customer problems and complaints to maximise satisfaction
  • Achieve agreed upon sales targets and outcomes within schedule
  • Coordinate sales effort with team members and other departments
  • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Skill Set

  • Native/fluent English required
  • Japanese/Chinese also highly desirable
  • Proven track record in a similar role
  • Excellent CRM understanding/development with a strong passion for improvement
  • Strong IT skills
  • Self confident, decisive, resilient, and able to thrive in a high pressure and fast paced environment
  • Excellent interpersonal skills and ability to communicate with people from diverse backgrounds
  • Self-disciplined with excellent time management skills

Job Benefits

  • Subsidised staff accommodation located in Hirafu
  • Vehicle access to travel to and from Rusutsu daily
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • Access to lift passes (conditions apply)
  • Access to subsidised car rental
  • Discounts to some Hirafu resort services and activities
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Job Information

Job Opening ID: 108

Location: Furano
 

Job Summary & Responsibilities

We are seeking an experienced and professional Hotel Manager to lead the team at our brand-new hotel, Fenix Furano, located in Furano, Japan. Fenix Furano is a 33 unit, luxury condominium hotel with year-round appeal. In winter, it's just a short walk from the hotel to the gondola where you can enjoy some of the best powder on earth. For the rest of the year, being in the heart of nature means Furano is home to some of the most beautiful and expansive flower and lavender fields as well as some of Hokkaido's best food. 

As Hotel Manager, you will be leading the day-to-day operations and activities within the hotel. You will undertake a range of duties including managing staff, preparing and monitoring budgets, evaluating property performance, and providing general guidance to the team, among others. To excel in this role, you must have proven hospitality and management experience, as well as exceptional communication and interpersonal skills. As Fenix Furano is in a new location, you will have significant autonomy, so you must also demonstrate the competence to build and promote the brand, as well as the ability to lead and act according to the NISADE values and engage accordingly with the local community.

This position also attracts some great perks including a free lift pass and domestic travel allowance, as well as all of the usual benefits awarded to NISADE staff which can be seen below!

Key Responsibilities:

  • Oversee the operation of Fenix Furano
  • Oversee staff including front desk, housekeeping, and all other departments at the hotel
  • Monitor staff performance and conduct regular evaluations according to the company appraisal cycle
  • Provide guidance and regular, general feedback to your team to improve customer service
  • Recruit and provide training to staff
  • Maintain strong communication within the team and with the wider NISADE community
  • Prepare reports for all stakeholders according to the relevant schedules (e.g. monthly financial reports for owners, weekly progress reports for senior management)
  • Ensure your actions and decisions reflect the NISADE values, and be an example to your team of how to work by them
  • Work with external parties as necessary including travel agencies, businesses within the hotel and community, and suppliers
  • Work together with your team to build strong, meaningful relationships within the local community
  • Prepare, implement, and adhere to a budget for the hotel
  • Participate in financial decision making including the establishment of room mates and allocation of the budget for each department
  • Resolve any issues regarding hotel services, complaints, policies, and amenities, among others and oversee any service recovery procedures
  • Ensure NISADE standards, policies, and values are upheld and lead by example
  • Prepare, implement, and ensure compliance with all SOPs, policies, procedures, and service standards
  • Create and implement a marketing strategy for the promotion of the hotel
  • Ensure hotel compliance with health and safety and other legal requirements
  • Ensure hotel condition is maintained to the highest standard
  • Evaluate overall hotel performance and ensure ongoing profitability by ensuring revenue and guest satisfaction targets are met and exceeded where possible
  • Actively participate in strategic planning for the hotel and set short and long term goals

Skill Set

  • Bachelor’s degree in Hospitality, Hotel Management, or other relevant field
  • Minimum 3 years’ experience in hotel management or similar role
  • Fluent/business level English required, fluent/business level Japanese highly desirable
  • Exceptional communication (verbal and written) and customer service skills
  • Ability and desire to work autonomously 
  • Proven leadership abilities
  •  Excellent computer skills, including the ability to efficiently prepare presentations, budgets, and other documents as necessary for use/reporting
  • Genuine interest in Furano and Hokkaido, and desire to build strong relationships within the local community

Job Benefits

  • Free lift pass
  • Domestic travel allowance
  • Access to many of the other great perks available in other NISADE locations (including Niseko and Kiroro!) such as mountain access and local discounts 
  • Work in a friendly, successful, and growing NISADE community
  • Opportunity to work autonomously
  • Recognition program for your talents and contributions
  • Live and work in a unique and beautiful location
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Job Information

Job Opening ID: 107

Location: Niseko
 

Job Summary & Responsibilities

NISADE are seeking well-rounded, friendly, energetic and fun personalities to join our Food and Beverage services team and provide excellent and dedicated customer service at NISADE’s Food & Beverage Outlets. You will bring a professional, motivated and committed nature to provide exceptional customer service to our guests. 

Key Responsibilities:

  • Provide exceptional customer service skills
  • Ensure that Customers are served within the effective and timely manner
  • Maintain a high level of professionalism whilst within the workplace
  • Write orders and input into outlet software program
  • Total bills and accept payment
  • Working within a busy team environment
  • Use suggestive selling techniques to maximise revenue
  • Ensure accuracy whilst ordering and delivering food and beverage orders
  • Liaise with the Kitchen on special requests or delayed meal
  • Clear and reset tables as well as ensuring service areas are clean and tidy 
  • Cleaning and maintenance of the coffee machine, other equipment and surroundings
  • Maintain standards of hygiene for food handling and presentation
  • Handle any guest complaints and strive to satisfy customers’ needs
  • Perform other duties as assigned by Management

Skill Set

  • Minimum of 1 year of experience in a customer service or hospitality role
  • Excellent communication, interpersonal and presentation skills
  • Strong commitment to customer service
  • Flexible to work various shifts including public holidays and weekends
  • Strong level of attention to detail
  • Ability to work under pressure and within a fast paced environment
  • Enthusiastic with a bright / pleasant personality
  • A passion for customer service along with a strong desire to achieve goals & targets
  • An ability to foster team spirit with a positive attitude
  • Have excellent grooming and presentation
  • Barista or other espresso knowledge would be an advantage
  • Responsible Service of Alcohol Certificate (RSA) or similar would be an advantage

Job Benefits

  • One free staff meal and one free non-alcoholic beverage whilst working a full shift
  • Uniforms (must bring your own black pants and black shoes)
  • Training & Induction program
  • Recognition for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly team environment
  • Subsidised accommodation
  • Access to subsidised car rental
  • Discounts to some resort services and winter activities
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Job Information

Job Opening ID: 106

Location: Kiroro
 

Job Summary & Responsibilities

A role that is enjoyable as it is diverse, our GS Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible to fulfill our guest requests. 

NISADE is looking for charming, confident, and internationally minded people who do all they can to exceed guest expectations at the newly opening Yu Kiroro, located at the Kiroro resort. At NISADE, we believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at guest check in to departure, the Guest Service Representative should handle all guest requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the up and coming backcountry paradise, Kiroro Resort.
 

Key Responsibilities:

ž   Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times

ž   Provide intuitive service to the customer by anticipating their needs

ž   Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service

ž   Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay

ž   Carry luggage and place carefully in Guest rooms

ž   Provide in-room Guest check-ins and explain room features and equipment

ž   Pickup / Dropoffs and transporting Guests within the village

ž   Carry skis for Guests, particularly Guests with children

ž   Undertake and take ownership of daily tasks in a timely manner

ž   Promote winter resort activities, local area, events and special promotions

ž   Promote hotel / property facilities through sound product knowledge

ž   Ensure cleanliness of outlets and surrounding areas

ž   Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom

ž   Operate switchboard to direct calls, give information and to take messages as necessary

ž   Follow in-house procedures to help ensuring the security of guests and employees

ž   Rotating shift of snow clearing property entrances and balconies

ž   Onsen cleaning may be required

ž   Be knowledgeable in all NISADE facilities and local area

ž   Log / maintain security of Equipment, Keys, Lost and Found Items

ž   Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments

ž   Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain

ž   Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines

ž   Respectfully and actively driving guest feedback for continual improvement 

ž   Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately

ž   Covering Ski Boot Room duties from time to time

ž   Providing clear hand-overs to peers in order to ensure seamless operations

ž   Maintaining the reception / lobby area in immaculate condition including common area bathroom

ž   Assisting Front Desk and Concierge departments during busy periods or where required

ž   Performing other duties as assigned by Management
 

Skill Set

  • International Driver’s License is a must
  • People with passion, gusto, and respectful attitudes 
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A Pro-active, positive & professional approach 
  • A desire to assist our guests and visitors to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and promote local and special events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Able to record information accurately 
  • Be immaculately presented, and strictly adhere to NISADE’s Property Grooming Standards Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights
  • Any IT, videography, photography skills or exposure are desirable
     

Job Benefits

  • Discounted meals while on shift
  • Transport between the resort and home
  • Free access to swimming pool, onsen, and fitness area in Kiroro
  • 10% discount in local Kiroro shops
  • Food/beer/house wine/non-alcoholic drinks - 50% off at most restaurants!
  • Comprehensive Training and Induction program
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Subsidised staff accommodation - cheaper than Niseko!
  • Working in a friendly and successful team environment
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements)
APPLY NOW

Job Information

Job Opening ID: 105

Location: Kiroro
 

Job Summary & Responsibilities

We’re looking for a responsible night owl with strong reporting, organisation and guest service skills to ensure the safety and smooth operations for our properties. You will reconcile paperwork, maintain guest accounts, greet Guests after hours in a pleasant and courteous manner, and ensure all the operations for the following day is prepared and organised.
 

Key Responsibilities:

  • Review Front Desk log book and action accordingly
  • Verify the accounts and arrange for the checkout paperwork next day
  • Verifies all end of day paperwork is correct and balanced and report any anomalies
  • Ensure all organisational policies, procedures and guidelines are adhered to
  • Respond to and follow up all after hours Emergency calls / situations and report all incidents within 12 hours
  • Review and monitor early morning wake up procedures
  • Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
  • Produce Week end and Month end reports in line with organisational policy
  • Maintain a high level of product and service information
  • Escort guests to rooms as directed for late night check-ins and ensure efficient check in and check out process. Review arrival lists
  • Ensure up to date and accurate guest registration cards
  • Maintain cash float, prepare correct banking and ensure posting of room charges
  • Investigate incidents and ensure the implementation of corrective action to minimise the opportunity for recurrence
  • Stocks the front desk with daily supplies
  • Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service
  • Prepares guest packages ahead of time to ensure speedy service
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Has a complete knowledge of NISADE policies, procedures and handbook. 
  • Assisting the Front Office department with any adhoc duties, such as guest requests for additional linen, amenities or basic maintenance tasks
  • Follow procedures to help ensure the security of guests, properties and employees
  • Undertake typical front desk activities including check-in, check-out, reservations and guest registration
  • Perform other duties as assigned by Management
     

Skill Set

  • International Driver’s License is a must
  • Attention to accuracy, details, reporting
  • Numerically strong
  • Ability to investigate any discrepancies in end of day totals
  • Friendly, helpful and patient 
  • Strong knowledge of Kiroro resort area
  • Able to record information accurately and able to project a professional manner at all times 
  • Able to work as part of a team and maintain control and composure in difficult situations 
  • Flexibility, reliability and punctuality are a must
  • Japanese language ability preferred
     

Job Benefits

  • Discounted meals while on shift
  • Transport between the resort and home
  • Free access to swimming pool, onsen, and fitness area in Kiroro
  • 10% discount in local Kiroro shops
  • Food/beer/house wine/non-alcoholic drinks - 50% off at most restaurants!
  • Comprehensive Training and Induction program
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Subsidised staff accommodation - cheaper than Niseko!
  • Working in a friendly and successful team environment
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements)
APPLY NOW

Job Information

Job Opening ID: 104

Location: Kiroro
 

Job Summary & Responsibilities

NISADE’s Front Desk team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude in our newest hotel Yu Kiroro, located in the Kiroro Resort.

We are seeking friendly English-speaking staff to work on our Front Desk. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the up and coming backcountry paradise, Kiroro Resort.
 

Key Responsibilities:

  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Providing a high standard of intuitive service to exceed guest expectations
  • Efficient, personalised and friendly Check-ins / Outs
  • Daily management of guest accounts and records
  • Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
  • Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
  • Promptly attending to guest requests and enquiries
  • Preparing Guest Arrival packs in a timely manner
  • To complete the guest’s registration form and ensures all details are accurately recorded
  • Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate
  • Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom
  • Maintain parking area conditions
  • Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
  • Answering telephone, email and in house guest enquiries
  • Assisting with carrying luggage where required and place carefully in Guest room as required
  • Assist with driving / transporting Guests within the village where required
  • Log / maintains security of Equipment, Keys, Lost and Found Items
  • Perform other duties as assigned by Management Team
  • Reporting, communication, and consultation is a must
     

Skill Set

  • People with passion, gusto, and respectful attitudes
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A pro-active, positive & professional approach to all duties
  • A desire to assist our guests to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and actively promote local and special internal events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
  • Strong attention to detail with ability to record information accurately
  • Be immaculately presented, and adhere to NISADE’s Property Grooming Standards Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights

Preferred:

  • Experience in a high end Front Office / Customer Service role, or hotel environment preferred
  • Experience working overseas within a culturally diverse team


If based from our boutique properties, the following apply: 

  • International Driver’s License
  • Clear and concise written communication skills to ensure seamless handovers
  • Would suit those that enjoy working independently assuming ownership and responsibility, whilst still being part of the wider front desk team

Job Benefits

  • Discounted meals while on shift
  • Transport between the resort and home
  • Free access to swimming pool, onsen, and fitness area in Kiroro
  • 10% discount in local Kiroro shops
  • Food/beer/house wine/non-alcoholic drinks - 50% off at most restaurants!
  • Comprehensive Training and Induction program
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Subsidised staff accommodation - cheaper than Niseko!
  • Working in a friendly and successful team environment
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements)
APPLY NOW

Job Information

Job Opening ID: 102

Location: Hirafu
 

Job Summary & Responsibilities

NISADE is looking for experienced bus drivers for the upcoming winter season! In this role you would drive a medium sized (coaster) bus on its regular route between the hotel and ski lifts in Hirafu village. You will play a key role in the day to day lives of the guests, helping transport them to and from the local snow activities and providing recommendations for restaurants or other attractions. 

Whether driving is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new, and fun challenge, this is an opportunity of a lifetime to work and play in the powder capital of the world, Niseko!
 

Key Responsibilities:

- Greet guests warmly and demonstrate high quality, approachable eye contact, personalised and professional friendliness at all times
- Drive the bus or van safely and promptly
- Follow the hotel's bus timetable by arriving and departing each destination on time
- Assist guests with loading their skis, boards, and other equipment as they board and disembark from the vehicle
- Carry luggage for guests
- Apply problem solving and quick thinking ot create the ultimate holiday experience with the highest level of customer service
- Maintain a good knowledge of the area and available facilities to ensure you are able to provide recommendations or answer questions when necessary
- Promote hotel/property facilities knowledge through sound product knowledge
- Prepare the vehicle daily (including snow clearing) and ensure it is in good working order
- Complete snow clearing for guest cars and the front of hotel and parking area
- Maintain the cleanliness of the property vehicles
- Communicate well with other departments and the rest of your team
- Report any accident (including those resulting in no damage/injury) according to the required procedures
 

Benefits

- The opportunity to make a difference to every customer
- Working in a friendly and successful team environment
- Comprehensive training and induction programs
- Recognition program for your talents and contribution
- Access to life passes
- Employee discounts to some resorts and activities
 

Skill Set

- Hold a license for driving a coaster sized mini bus
- Hold or be eligible for an international driver's license (or verified license translation)
- People with passion and respectful attitudes
- Intuitive and able to anticipate guest needs
- Genuine interest in skiing, resort activities, restaurants, and Japanese culture
- Ability to think on your feet
- Excellent interpersonal and communication skills
- Ability to maintain control and composure in difficult situations
- Flexible, reliable, and punctual
- Ability to confidently and informatively recommend personalised guest services matching the guest's individual needs
- Ability to accurately recordi nformation
- Valid Working Holiday Visa or working rights for Japan
 

Job Benefits

- Discounted meals while on shift
- Comprehensive training and induction program
- Recognition program for your talents and contribution
- Opportunity to make a difference to every customer
- Work in a friendly and successful team environment
- Subsidised accommodation withing 10-25 minutes walking distance to work
- Access to lift passes
- Discounts to some resort services and winter activities

APPLY NOW

Job Information

Job Opening ID: 98

Location: Hirafu (Niseko)

Work Experience: 0-1year
 

Job Description

With competitive pay and flexible hours giving you plenty of time on the mountain, housekeepers play a critical role in delivering the exceptional hotel experience NISADE is known for. Housekeepers ensure that all rooms are clean and prepared to a high standard and will include tasks such as bed making, preparing and distributing welcome packs before guest arrival, general cleaning, among others. Housekeepers will work with the Front Desk team to ensure that guest rooms are delivered to the highest possible standard.

We are looking for enthusiastic staff with a high attention to detail and a desire to contribute to a memorable holiday experience!

  • Clean and prepare guest rooms to an exceptional standard through tasks such as linen changing, bed making, and general cleaning
  • Ensure any pre-arrival requests have been filled
  • Read housekeeping reports and ensure beds have been configured correctly
  • Clean public areas when necessary

ハウスキーパーとは、NISADEのホテルに宿泊されるお客様に最高の滞在を叶えて頂くための重要な役割を担います。 客室をお客様のご要望に合わせて準備するためにギフトの用意やベッドメイク、一般清掃を行って頂きます。フロントデスクスタッフと協力して、客室の品質レベルを高い水準に保つ役割を担って頂きます。

細かい点に気を配れる方、お客様に最高の滞在を叶えて頂くために情熱を持って働ける方を募集しています。

2018年12月から2019年3月までのお仕事です(更新の可能性あり)。

  • 客室の清掃及び準備、リネン交換、ベッドメイク、一般清掃
  • お客様からのリクエストが正しく準備されているか確認
  • ベッドタイプが正しく準備されているか確認
  • 必要に応じて共用部の清掃
     

Requirements

  • Basic computer skills desirable

  • Eye for detail and good organisation

  • Basic Japanese skills desirable but not necessary

  • 基本的なパソコン操作
  • 細部に注意を払える方、計画的に業務を遂行する能力をお持ちの方
     

Benefits

  • Flexible working schedule

  • Competitive pay​

  • The opportunity to make a difference to every customer

  • Working in a friendly and successful team environment

  • Comprehensive training and introduction programs

  • Recognition program for your talents and contribution

  • Access to ski lift passes

  • Employee discounts to some resorts and activities
     

  • シフト制・短時間歓迎
  • 風通しの良い職場
  • 充実した研修制度
  • 業績評価制度完備
  • 社員用リフトパス使用可
  • 周辺施設の社割使用可
     

Skill Set

  • Basic computer skills desirable
  • Eye for detail and good organisation
  • Basic Japanese skills desirable but not necessary
     
  • 基本的なパソコン操作
  • 細部に注意を払える方、計画的に業務を遂行する能力をお持ちの方
     

Job Benefits

  • Flexible working schedule
  • Competitive pay​
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
  •  
  • シフト制・短時間歓迎
  • 風通しの良い職場
  • 充実した研修制度
  • 業績評価制度完備
  • 社員用リフトパス使用可
  • 周辺施設の社割使用可
APPLY NOW

Job Information

Job Opening ID: 97

Location: Niseko
 

Job Summary & Responsibilities

NISADE’s Front Desk team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude. 

We are seeking friendly English-speaking staff to work on our Front Desk. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.
 

Key Responsibilities:

 Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times

 Providing a high standard of intuitive service to exceed guest expectations

 Efficient, personalised and friendly Check-ins / Outs

 Daily management of guest accounts and records

 Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded

 Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc

 Promptly attending to guest requests and enquiries

 Preparing Guest Arrival packs in a timely manner

 To complete the guest’s registration form and ensures all details are accurately recorded

 Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate

 Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom

 Maintain parking area conditions
 Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken

 Answering telephone, email and in house guest enquiries

 Assisting with carrying luggage where required and place carefully in Guest room as required

 Assist with driving / transporting Guests within the village where required

 Log / maintains security of Equipment, Keys, Lost and Found Items

 Perform other duties as assigned by Management Team

 Reporting, communication, and consultation is a must
 

Skill Set

    People with passion, gusto, and respectful attitudes
    Intuition and ability to anticipate guest needs
    A genuine interest in skiing, resort activities, restaurants and Japanese culture
    A pro-active, positive & professional approach to all duties
    A desire to assist our guests to have the best holiday ever
    A highly motivated team player with the ability to multi-task
    Show initiative, with ability to think on your feet
    Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
    Able to maintain control and composure in difficult situations
    Flexibility, reliability and punctuality 
    To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
    To be knowledgeable and actively promote local and special internal events
    Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
    Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
    Strong attention to detail with ability to record information accurately
    Be immaculately presented, and adhere to NISADE’s Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
    A valid Japan working holiday visa or working rights
 

Preferred:
    Experience in a high end Front Office / Customer Service role, or hotel environment preferred
    Experience working overseas within a culturally diverse team

If based from our individual properties, the following apply: 
    International Driver’s License
    Clear and concise written communication skills to ensure seamless handovers
    Would suit those that enjoy working independently assuming ownership and responsibility, whilst still being part of the wider front desk team
 

Job Benefit

 Comprehensive Training and Induction program
 Famils to some of the most popular restaurants in Niseko
 High quality brand uniforms
 Recognition program for your talents and contribution
 The opportunity to make a difference to every customer
 Working in a friendly and successful team environment
 Subsidised accommodation within 5 to 20 minutes walking distance to work
 Access to subsidised car rental
 Access to lift passes (conditions apply)
 Discounts to some resort services and winter activities 
 Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements

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Job Information

Job Opening ID: 96

Location: Niseko
 

Job Summary & Responsibilities

Do you consider yourself a handy man, one of those people who can always get the TV remote working? Do you have a proven history of being able to work as part of a team to get the job done quickly but also properly? We are currently hiring for diversely skilled individuals to join our winter team in the role of General Maintenance Staff. 

Reporting to the Maintenance Manager, and Team Leaders, you will ensure that all the technical elements of the operation are running smoothly, from light bulbs to driveway heating, and general repairs to maintain the upkeep of our luxury properties. Daily rounds and checklists will include the maintenance of a variety of components, including but not limited to heating units and PS3s. Staff need to be quick thinkers to adapt to a range of unpredictable issues, and any professional technical knowledge is highly valued. You'll be working with a fun and professional team of Japanese and international staff, who are guaranteed to make your working day an enjoyable experience! Good work ethic with a focus on safety is a must. 
 

Key Responsibilities:

  • Assisting in a wide variety of maintenance activities including installation, repair, modification and routine maintenance
  • Carry out repairs and maintenance work as requested by the Maintenance Manager, ensuring that work is carried out safely, efficiently and with minimum disruption to guests and members of the public
  • Ensure that all effort is made to repair faults to rooms without delay to avoid any inconvenience to guests, and completed within given timeframes
  • Working apart of a team as well as unsupervised when needed
  • Addressing immediate operational and/or safety concerns
  • Carry out checks on areas of the buildings as required
  • Ensuring that all work and advice is in accordance with company policies, procedures and guidelines
  • Maintain company vehicles and ensure cleanliness and presentation
  • Some snow clearing may be required 
  • Perform other duties as assigned by Management
     

Skill Set

  • 2 years + industry experience
  • International Driver’s License is a must
  • Sound problem solving skills with troubleshooting skills
  • Excellent communication skills - written and oral
  • Some trade background – construction, plumbing, electrician
  • Ability to work cooperatively with people from different cultures
  • Time Management skills
  • Demonstrated commitment to, and knowledge of Workplace, Health and Safety, Quality management and Environmental principles
  • Flexibility to work day and some evenings
  • Intuition and ability to anticipate guest needs
  • A pro-active, positive & professional approach to all duties
  • A desire to assist our guests to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  •  Flexibility, reliability and punctuality 
  • To be knowledgeable and actively promote local and special internal events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • A valid Japan working holiday visa or working rights
     

Job Benefits

  • High quality Uniforms 
  • Training & Induction program
  • Recognition for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly team environment
  • Subsidised accommodation
  • Access to subsidised car rental
  • Discounts to some resort services and winter activities
APPLY NOW

Job Information

Job Opening ID: 95

Location: Hirafu (Niseko)
 

Job Summary & Responsibilities

A role that is enjoyable as it is diverse, our GSR Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible to fulfill our guest requests. 

Niseko’s leading luxury accommodation provider is look for charming, confident, and internationally minded people who do all they can to exceed guest expectations. At NISADE, we believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at guest check in to departure, the Guest Service Representative should handle all guest requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.
 

Key Responsibilities:

  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Provide intuitive service to the customer by anticipating their needs
  • Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service
  • Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay
  • Carry luggage and place carefully in Guest rooms
  • Provide in-room Guest check-ins and explain room features and equipment
  • Pickup / Dropoffs and transporting Guests within the village
  • Carry skis for Guests, particularly Guests with children
  • Undertake and take ownership of daily tasks in a timely manner
  • Promote winter resort activities, local area, events and special promotions
  • Promote hotel / property facilities through sound product knowledge
  • Ensure cleanliness of outlets and surrounding areas
  • Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Follow in-house procedures to help ensuring the security of guests and employees
  • Rotating shift of snow clearing property entrances and balconies
  • Onsen cleaning may be required
  • Be knowledgeable in all NISADE facilities and local area
  • Log / maintain security of Equipment, Keys, Lost and Found Items
  • Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments
  • Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain
  • Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines
  • Respectfully and actively driving guest feedback for continual improvement 
  • Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately
  • Covering Ski Boot Room duties from time to time
  • Providing clear hand-overs to peers in order to ensure seamless operations
  • Maintaining the reception / lobby area in immaculate condition including common area bathroom
  • Assisting Front Desk and Concierge departments during busy periods or where required
  • Performing other duties as assigned by Management

Skill Set

  • International Driver’s License is a must
  • People with passion, gusto, and respectful attitudes 
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A Pro-active, positive & professional approach 
  • A desire to assist our guests and visitors to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and promote local and special events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
  • Able to record information accurately 
  • Be immaculately presented, and strictly adhere to NISADE’s Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights
  • Any IT, videography, photography skills or exposure are desirable
     

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • Famils to some of the most popular restaurants in Niseko
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Subsidised accommodation within 5 to 20 minutes walking distance to work
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements

 

APPLY NOW

Job Information

Job Opening ID: 94

Location: Niseko
 

Job Summary & Responsibilities

We’re looking for a responsible night owl with strong reporting, organisation and guest service skills to ensure the safety and smooth operations for our properties. You will reconcile paperwork, maintain guest accounts, greet Guests after hours in a pleasant and courteous manner, and ensure all the operations for the following day is prepared and organised.
 

Key Responsibilities:

  • Review Front Desk log book and action accordingly
  • Verify the accounts and arrange for the checkout paperwork next day
  • Verifies all end of day paperwork is correct and balanced and report any anomalies
  • Ensure all organisational policies, procedures and guidelines are adhered to
  • Respond to and follow up all after hours Emergency calls / situations and report all incidents within 12 hours
  • Review and monitor early morning wake up procedures
  • Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
  • Produce Week end and Month end reports in line with organisational policy
  • Maintain a high level of product and service information
  • Escort guests to rooms as directed for late night check-ins and ensure efficient check in and check out process. Review arrival lists
  • Ensure up to date and accurate guest registration cards
  • Maintain cash float, prepare correct banking and ensure posting of room charges
  • Investigate incidents and ensure the implementation of corrective action to minimise the opportunity for recurrence
  • Stocks the front desk with daily supplies
  • Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service
  • Prepares guest packages ahead of time to ensure speedy service
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Has a complete knowledge of NISADE policies, procedures and handbook. 
  • Assisting the Front Office department with any adhoc duties, such as guest requests for additional linen, amenities or basic maintenance tasks
  • Follow procedures to help ensure the security of guests, properties and employees
  • Undertake typical front desk activities including check-in, check-out, reservations and guest registration
  • Perform other duties as assigned by Management
     

Skill Set

  • International Driver’s License is a must
  • Attention to accuracy, details, reporting
  • Numerically strong
  • Ability to investigate any discrepancies in end of day totals
  • Friendly, helpful and patient 
  • Strong knowledge of Hirafu and the surrounding area
  • Able to record information accurately and able to project a professional manner at all times 
  • Able to work as part of a team and maintain control and composure in difficult situations 
  • Flexibility, reliability and punctuality are a must
  • Japanese language ability preferred
     

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • Famils to some of the most popular restaurants in Niseko
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Subsidised accommodation within 5 to 20 minutes walking distance to work
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements
APPLY NOW

Job Information

Job Opening ID: 93

Location: Niseko
 

Job Description

The Marketing Manager’s primary focus will be to increase revenue through a focus on consumer markets, competitor marketing tactics and motivation of the marketing team. This person needs to be technologically savvy and have an in-depth knowledge the guests and client markets of greatest interest in Niseko and to NISADE. As a Marketing Manager you would be responsible for executing your team’s responsibilities in alignment with our culture, and driving company success through performing the following tasks to the highest standards:

  • Lead and motivate staff, both under your responsibility and throughout the organisation, to achieve and exceed performance goals and guest service standards
  • Coordinate analysis, maintenance, and smooth operation of the company’s website(s), social media, and any other online presence
  • Generate innovative ideas to increase web traffic
  • Produce and manage EDMs
  • Develop SEO-friendly web content for a wide range of users. Includes strategic key phrase placement within compelling and persuasive marketing copy, which maximises opportunities for indexing, ranking, click-throughs, and conversions; Analyse SEO and marketing metrics
  • Design and implement company digital strategies within budget requirements
  • Develop and manage relationships with resort operations, local vendors, attractions, restaurants and hotel partners to support regional needs
  • Day-to-day pro-active communication with reservations department team to assist with the development of the business
  • Train internal teams to use digital technologies
  • Communicate to all levels of the organisation daily, weekly, and monthly
  • Manage analytics of marketing calendar, promotions, and recommends actions based on analytics
  • Maintain industry trends and available marketing tools and resources
  • Effectively communicates through proposals and presentations for internal and external clients
  • Maintain relationships with vendors and marketing partners
  • Conduct daily/weekly rate and availability checks on various platforms
  • Assist in the preparation of market visits, operational planning, and projects
  • You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from NISADE
  • Other projects as needed or assigned
 

Requirements

  • Bachelor’s degree in relevant field
  • Marketing: 3 years; Sales: 1 year; Hospitality or Food: 3 years
  • Excellent communication skills
  • Outstanding leadership skills
  • Great attention to detail and high sense of urgency
  • Ability to multi-task and prioritize in a very fast-moving environment
  • Eagerness to learn
  • Passion for excellent guest experience
  • Positive attitude – teamwork orientation and overwhelming desire to please guests
  • Ability to meet the expectations of a 5 Star/5 Diamond property
  • Prior management experience in a hospitality environment (hotel/resort or restaurant) is required for this position
  • Prior reservations and/or revenue management experience is required
  • Excellent verbal and written communication skills
  • Advanced computer skills with experience
  • Experience with marketing research survey development
  • Ability to communicate effectively in English and Japanese (Mandarin also highly valued), with employees and customers, both verbally and in writing, and must have excellent writing skills
  • Excellent organizational skills
  • Ability to work in a team environment
  • Proficient in Microsoft Word, Excel, PowerPoint and Access Database
     

Benefits

  • The opportunity to make a difference to every customer

  • Working in a friendly and successful team environment

  • Comprehensive training and introduction programs

  • Recognition program for your talents and contribution

  • Access to ski lift passes

  • Employee discounts to some resorts and activities

 

APPLY NOW