Employment


Job Information

Job Opening ID: 106

Location: Kiroro
 

Job Summary & Responsibilities

A role that is enjoyable as it is diverse, our GS Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible to fulfill our guest requests. 

NISADE is looking for charming, confident, and internationally minded people who do all they can to exceed guest expectations at the newly opening Yu Kiroro, located at the Kiroro resort. At NISADE, we believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at guest check in to departure, the Guest Service Representative should handle all guest requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the up and coming backcountry paradise, Kiroro Resort.
 

Key Responsibilities:

ž   Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times

ž   Provide intuitive service to the customer by anticipating their needs

ž   Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service

ž   Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay

ž   Carry luggage and place carefully in Guest rooms

ž   Provide in-room Guest check-ins and explain room features and equipment

ž   Pickup / Dropoffs and transporting Guests within the village

ž   Carry skis for Guests, particularly Guests with children

ž   Undertake and take ownership of daily tasks in a timely manner

ž   Promote winter resort activities, local area, events and special promotions

ž   Promote hotel / property facilities through sound product knowledge

ž   Ensure cleanliness of outlets and surrounding areas

ž   Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom

ž   Operate switchboard to direct calls, give information and to take messages as necessary

ž   Follow in-house procedures to help ensuring the security of guests and employees

ž   Rotating shift of snow clearing property entrances and balconies

ž   Onsen cleaning may be required

ž   Be knowledgeable in all NISADE facilities and local area

ž   Log / maintain security of Equipment, Keys, Lost and Found Items

ž   Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments

ž   Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain

ž   Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines

ž   Respectfully and actively driving guest feedback for continual improvement 

ž   Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately

ž   Covering Ski Boot Room duties from time to time

ž   Providing clear hand-overs to peers in order to ensure seamless operations

ž   Maintaining the reception / lobby area in immaculate condition including common area bathroom

ž   Assisting Front Desk and Concierge departments during busy periods or where required

ž   Performing other duties as assigned by Management
 

Skill Set

  • International Driver’s License is a must
  • People with passion, gusto, and respectful attitudes 
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A Pro-active, positive & professional approach 
  • A desire to assist our guests and visitors to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and promote local and special events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Able to record information accurately 
  • Be immaculately presented, and strictly adhere to NISADE’s Property Grooming Standards Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights
  • Any IT, videography, photography skills or exposure are desirable
     

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Subsidised staff accommodation
  • Working in a friendly and successful team environment
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements
APPLY NOW

Job Information

Job Opening ID: 105

Location: Kiroro
 

Job Summary & Responsibilities

We’re looking for a responsible night owl with strong reporting, organisation and guest service skills to ensure the safety and smooth operations for our properties. You will reconcile paperwork, maintain guest accounts, greet Guests after hours in a pleasant and courteous manner, and ensure all the operations for the following day is prepared and organised.
 

Key Responsibilities:

  • Review Front Desk log book and action accordingly
  • Verify the accounts and arrange for the checkout paperwork next day
  • Verifies all end of day paperwork is correct and balanced and report any anomalies
  • Ensure all organisational policies, procedures and guidelines are adhered to
  • Respond to and follow up all after hours Emergency calls / situations and report all incidents within 12 hours
  • Review and monitor early morning wake up procedures
  • Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
  • Produce Week end and Month end reports in line with organisational policy
  • Maintain a high level of product and service information
  • Escort guests to rooms as directed for late night check-ins and ensure efficient check in and check out process. Review arrival lists
  • Ensure up to date and accurate guest registration cards
  • Maintain cash float, prepare correct banking and ensure posting of room charges
  • Investigate incidents and ensure the implementation of corrective action to minimise the opportunity for recurrence
  • Stocks the front desk with daily supplies
  • Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service
  • Prepares guest packages ahead of time to ensure speedy service
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Has a complete knowledge of NISADE policies, procedures and handbook. 
  • Assisting the Front Office department with any adhoc duties, such as guest requests for additional linen, amenities or basic maintenance tasks
  • Follow procedures to help ensure the security of guests, properties and employees
  • Undertake typical front desk activities including check-in, check-out, reservations and guest registration
  • Perform other duties as assigned by Management
     

Skil Set

  • International Driver’s License is a must
  • Attention to accuracy, details, reporting
  • Numerically strong
  • Ability to investigate any discrepancies in end of day totals
  • Friendly, helpful and patient 
  • Strong knowledge of Kiroro resort area
  • Able to record information accurately and able to project a professional manner at all times 
  • Able to work as part of a team and maintain control and composure in difficult situations 
  • Flexibility, reliability and punctuality are a must
  • Japanese language ability preferred
     

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Subsidised staff accommodation
  • Working in a friendly and successful team environment
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements
APPLY NOW

Job Information

Job Opening ID: 104

Location: Kiroro
 

Job Summary & Responsibilities

NISADE’s Front Desk team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude in our newest hotel Yu Kiroro, located in the Kiroro Resort.

We are seeking friendly English-speaking staff to work on our Front Desk. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the up and coming backcountry paradise, Kiroro Resort.
 

Key Responsibilities:

  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Providing a high standard of intuitive service to exceed guest expectations
  • Efficient, personalised and friendly Check-ins / Outs
  • Daily management of guest accounts and records
  • Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
  • Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
  • Promptly attending to guest requests and enquiries
  • Preparing Guest Arrival packs in a timely manner
  • To complete the guest’s registration form and ensures all details are accurately recorded
  • Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate
  • Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom
  • Maintain parking area conditions
  • Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
  • Answering telephone, email and in house guest enquiries
  • Assisting with carrying luggage where required and place carefully in Guest room as required
  • Assist with driving / transporting Guests within the village where required
  • Log / maintains security of Equipment, Keys, Lost and Found Items
  • Perform other duties as assigned by Management Team
  • Reporting, communication, and consultation is a must
     

Skill Set

  • People with passion, gusto, and respectful attitudes
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A pro-active, positive & professional approach to all duties
  • A desire to assist our guests to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and actively promote local and special internal events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
  • Strong attention to detail with ability to record information accurately
  • Be immaculately presented, and adhere to NISADE’s Property Grooming Standards Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights

Preferred:

  • Experience in a high end Front Office / Customer Service role, or hotel environment preferred
  • Experience working overseas within a culturally diverse team


If based from our boutique properties, the following apply: 

  • International Driver’s License
  • Clear and concise written communication skills to ensure seamless handovers
  • Would suit those that enjoy working independently assuming ownership and responsibility, whilst still being part of the wider front desk team
APPLY NOW

Job Information

Job Opening ID: 102

Location: Hirafu
 

Job Summary & Responsibilities

NISADE is looking for experienced bus drivers for the upcoming winter season! In this role you would drive a medium sized (coaster) bus on its regular route between the hotel and ski lifts in Hirafu village. You will play a key role in the day to day lives of the guests, helping transport them to and from the local snow activities and providing recommendations for restaurants or other attractions. 

Whether driving is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new, and fun challenge, this is an opportunity of a lifetime to work and play in the powder capital of the world, Niseko!
 

Key Responsibilities:

- Greet guests warmly and demonstrate high quality, approachable eye contact, personalised and professional friendliness at all times
- Drive the bus or van safely and promptly
- Follow the hotel's bus timetable by arriving and departing each destination on time
- Assist guests with loading their skis, boards, and other equipment as they board and disembark from the vehicle
- Carry luggage for guests
- Apply problem solving and quick thinking ot create the ultimate holiday experience with the highest level of customer service
- Maintain a good knowledge of the area and available facilities to ensure you are able to provide recommendations or answer questions when necessary
- Promote hotel/property facilities knowledge through sound product knowledge
- Prepare the vehicle daily (including snow clearing) and ensure it is in good working order
- Complete snow clearing for guest cars and the front of hotel and parking area
- Maintain the cleanliness of the property vehicles
- Communicate well with other departments and the rest of your team
- Report any accident (including those resulting in no damage/injury) according to the required procedures
 

Benefits

- The opportunity to make a difference to every customer
- Working in a friendly and successful team environment
- Comprehensive training and induction programs
- Recognition program for your talents and contribution
- Access to life passes
- Employee discounts to some resorts and activities
 

Skill Set

- Hold a license for driving a coaster sized mini bus
- Hold or be eligible for an international driver's license (or verified license translation)
- People with passion and respectful attitudes
- Intuitive and able to anticipate guest needs
- Genuine interest in skiing, resort activities, restaurants, and Japanese culture
- Ability to think on your feet
- Excellent interpersonal and communication skills
- Ability to maintain control and composure in difficult situations
- Flexible, reliable, and punctual
- Ability to confidently and informatively recommend personalised guest services matching the guest's individual needs
- Ability to accurately recordi nformation
- Valid Working Holiday Visa or working rights for Japan
 

Job Benefits

- Discounted meals while on shift
- Comprehensive training and induction program
- Recognition program for your talents and contribution
- Opportunity to make a difference to every customer
- Work in a friendly and successful team environment
- Subsidised accommodation withing 10-25 minutes walking distance to work
- Access to lift passes
- Discounts to some resort services and winter activities

APPLY NOW

Job Information

Job Opening ID: 99

Location: Hirafu
 

Job Description

As an assistant accounting manager you will be responsible for maintaining, preparing, and reconciling accounts and other financial documents. This position will require you to have a broad understanding of basic accounting principles and excellent communication skills. The accounts that you will be responsible for belong to smaller company subsidiaries, so you will need to feel comfortable submitting your findings to higher-level executives. Also as NISADE runs various departments from hotel management to Real Estate, the accounting department must have a thorough understanding of all procedures and systems.

You are also expected to train junior accountants and cooperate with HR to manage staff salaries and benefits.

経理部アシスタントマネージャーとして経理部長の元、経理及び会計に関する業務全般を担って頂きます。当役職は経理に関する幅広い知識と優れたコミュニケーション能力を必要とします。中小企業規模の経理ですので常に業務改善策を提案することが求められます。NISADEはホテル管理運営から不動産まで様々な事業を運営していることから、各部署の業務工程及び様々なシステムを十分に理解することが求められます。経理部社員の教育及び、給与計算や社会保険に関して人事部とも連携して業務を行って頂きます。
  • Preparation and presentation of financial performance reports
  • Statutory and tax accounting
  • Credit Card Processing and Reconciliation
  • Bank Reconciliation and End of Month Procedure
  • General Transfer Reconciliation and Supplier Payments
  • Account Data Entry and Reconciliation
  • Management Association Invoicing
  • Prepares fixed asset depreciation and accruals
  • Inventory Stocktake, Purchasing and Reimbursement 
  • Management of staff Time Sheet Reconciliations
  • Coordinate payroll and Facilitate resolutions to any payroll errors
  • Supervise approximately five staff accountants and be responsible in ensuring that the team’s work load is allocated properly in a timely and accurate manner
  • Assist in the development and implementation of new procedures and features to enhance the workflow of the department
  • Completes other accounting tasks as needed
     
  • 会計報告書の作成業務
  • 法定会計及び税務会計業務
  • クレジットカード決済管理業務
  • 銀行勘定調整表及び月末処理業務
  • 支払い業務
  • 経理データ入力及び照合業務
  • 物件管理組合への請求業務
  • 固定資産の減価償却と計上処理業務
  • 在庫棚卸、購買及び払い戻し処理業務 
  • 勤怠管理照合業務
  • 給与支払業務
  • 経理部社員の業務監督
  • 既存業務フロー改善提案
  • その他不随する業務
     

Requirements

  • Proven working skills with 3+ years working in Accounting
  • Fluent Japanese, conversational English
  • Advanced computer skills including proficiency with MS Office, Excel, and with various accounting software on the market with a special emphasis on MYOB
  • Familiarity with payroll processes including social insurance regulations etc.
  • A proven ability to manipulate large amounts of data
  • Exemplary knowledge of bookkeeping and JGAAP accounting principles, practices, standards, laws and regulations
  • An extraordinary attention to detail
  • Have at least a Bachelor Degree along with accounting certifications
     
  • 経理業務経験3年以上
  • 日本語必須, 日常英会話以上
  • マイクロソフトオフィス、エクセル、その他経理ソフト(特にMYOB )が使用できる方
  • 大量のデータを処理する能力のある方
  • 簿記及び日本会計基準の知識をお持ちの方
  • 細部に配慮できる方
  • 大学卒業以上、会計に関する資格をお持ちの方
  • 給与計算及び社会保険に関する知識をお持ちの方​
     

Benefits

  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
     
  • 風通しの良い職場環境
  • 充実した研修プログラム
  • 定期的な業務評価制度
  • 社員用スキーパス利用可能
  • パートナー会社でのディスカウント制度
     

Skill Set

  •   Proven working skills with 3+ years working in Accounting 
  •   Fluent Japanese, conversational English 
  •   Advanced computer skills including proficiency with MS Office, Excel, and with various accounting software on the market with a special emphasis on MYOB 
  •   Familiarity with payroll processes including social insurance regulations etc. 
  •   A proven ability to manipulate large amounts of data 
  •   Exemplary knowledge of bookkeeping and JGAAP accounting principles, practices, standards, laws and regulations 
  •   An extraordinary attention to detail 
  •   Have at least a Bachelor Degree along with accounting certifications 

​ 

   経理業務経験3年以上 

  •   日本語必須, 日常英会話以上 
  •   マイクロソフトオフィス、エクセル、その他経理ソフト(特にMYOB )が使用できる方 
  •  大量のデータを処理する能力のある方 
  •   簿記及び日本会計基準の知識をお持ちの方 
  •   細部に配慮できる方 
  •   大学卒業以上、会計に関する資格をお持ちの方 
  •   給与計算及び社会保険に関する知識をお持ちの方​
APPLY NOW

Job Information

Job Opening ID: 98

Location: Hirafu (Niseko)

Work Experience: 0-1year
 

Job Description

With competitive pay and flexible hours giving you plenty of time on the mountain, housekeepers play a critical role in delivering the exceptional hotel experience NISADE is known for. Housekeepers ensure that all rooms are clean and prepared to a high standard and will include tasks such as bed making, preparing and distributing welcome packs before guest arrival, general cleaning, among others. Housekeepers will work with the Front Desk team to ensure that guest rooms are delivered to the highest possible standard.

We are looking for enthusiastic staff with a high attention to detail and a desire to contribute to a memorable holiday experience!

  • Clean and prepare guest rooms to an exceptional standard through tasks such as linen changing, bed making, and general cleaning
  • Ensure any pre-arrival requests have been filled
  • Read housekeeping reports and ensure beds have been configured correctly
  • Clean public areas when necessary

ハウスキーパーとは、NISADEのホテルに宿泊されるお客様に最高の滞在を叶えて頂くための重要な役割を担います。 客室をお客様のご要望に合わせて準備するためにギフトの用意やベッドメイク、一般清掃を行って頂きます。フロントデスクスタッフと協力して、客室の品質レベルを高い水準に保つ役割を担って頂きます。

細かい点に気を配れる方、お客様に最高の滞在を叶えて頂くために情熱を持って働ける方を募集しています。

2018年12月から2019年3月までのお仕事です(更新の可能性あり)。

  • 客室の清掃及び準備、リネン交換、ベッドメイク、一般清掃
  • お客様からのリクエストが正しく準備されているか確認
  • ベッドタイプが正しく準備されているか確認
  • 必要に応じて共用部の清掃
     

Requirements

  • Basic computer skills desirable

  • Eye for detail and good organisation

  • Basic Japanese skills desirable but not necessary

  • 基本的なパソコン操作
  • 細部に注意を払える方、計画的に業務を遂行する能力をお持ちの方
     

Benefits

  • Flexible working schedule

  • Competitive pay​

  • The opportunity to make a difference to every customer

  • Working in a friendly and successful team environment

  • Comprehensive training and introduction programs

  • Recognition program for your talents and contribution

  • Access to ski lift passes

  • Employee discounts to some resorts and activities
     

  • シフト制・短時間歓迎
  • 風通しの良い職場
  • 充実した研修制度
  • 業績評価制度完備
  • 社員用リフトパス使用可
  • 周辺施設の社割使用可
     

Skill Set

  • Basic computer skills desirable
  • Eye for detail and good organisation
  • Basic Japanese skills desirable but not necessary
     
  • 基本的なパソコン操作
  • 細部に注意を払える方、計画的に業務を遂行する能力をお持ちの方
     

Job Benefits

  • Flexible working schedule
  • Competitive pay​
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
  •  
  • シフト制・短時間歓迎
  • 風通しの良い職場
  • 充実した研修制度
  • 業績評価制度完備
  • 社員用リフトパス使用可
  • 周辺施設の社割使用可
APPLY NOW

Job Information

Job Opening ID: 97

Location: Niseko
 

Job Summary & Responsibilities

NISADE’s Front Desk team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude. 

We are seeking friendly English-speaking staff to work on our Front Desk. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.
 

Key Responsibilities:

 Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times

 Providing a high standard of intuitive service to exceed guest expectations

 Efficient, personalised and friendly Check-ins / Outs

 Daily management of guest accounts and records

 Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded

 Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc

 Promptly attending to guest requests and enquiries

 Preparing Guest Arrival packs in a timely manner

 To complete the guest’s registration form and ensures all details are accurately recorded

 Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate

 Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom

 Maintain parking area conditions
 Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken

 Answering telephone, email and in house guest enquiries

 Assisting with carrying luggage where required and place carefully in Guest room as required

 Assist with driving / transporting Guests within the village where required

 Log / maintains security of Equipment, Keys, Lost and Found Items

 Perform other duties as assigned by Management Team

 Reporting, communication, and consultation is a must
 

Skill Set

    People with passion, gusto, and respectful attitudes
    Intuition and ability to anticipate guest needs
    A genuine interest in skiing, resort activities, restaurants and Japanese culture
    A pro-active, positive & professional approach to all duties
    A desire to assist our guests to have the best holiday ever
    A highly motivated team player with the ability to multi-task
    Show initiative, with ability to think on your feet
    Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
    Able to maintain control and composure in difficult situations
    Flexibility, reliability and punctuality 
    To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
    To be knowledgeable and actively promote local and special internal events
    Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
    Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
    Strong attention to detail with ability to record information accurately
    Be immaculately presented, and adhere to NISADE’s Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
    A valid Japan working holiday visa or working rights
 

Preferred:
    Experience in a high end Front Office / Customer Service role, or hotel environment preferred
    Experience working overseas within a culturally diverse team

If based from our individual properties, the following apply: 
    International Driver’s License
    Clear and concise written communication skills to ensure seamless handovers
    Would suit those that enjoy working independently assuming ownership and responsibility, whilst still being part of the wider front desk team
 

Job Benefit

 Comprehensive Training and Induction program
 Famils to some of the most popular restaurants in Niseko
 High quality brand uniforms
 Recognition program for your talents and contribution
 The opportunity to make a difference to every customer
 Working in a friendly and successful team environment
 Subsidised accommodation within 5 to 20 minutes walking distance to work
 Access to subsidised car rental
 Access to lift passes (conditions apply)
 Discounts to some resort services and winter activities 
 Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements

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Job Information

Job Opening ID: 96

Location: Niseko
 

Job Summary & Responsibilities

Do you consider yourself a handy man, one of those people who can always get the TV remote working? Do you have a proven history of being able to work as part of a team to get the job done quickly but also properly? We are currently hiring for diversely skilled individuals to join our winter team in the role of General Maintenance Staff. 

Reporting to the Maintenance Manager, and Team Leaders, you will ensure that all the technical elements of the operation are running smoothly, from light bulbs to driveway heating, and general repairs to maintain the upkeep of our luxury properties. Daily rounds and checklists will include the maintenance of a variety of components, including but not limited to heating units and PS3s. Staff need to be quick thinkers to adapt to a range of unpredictable issues, and any professional technical knowledge is highly valued. You'll be working with a fun and professional team of Japanese and international staff, who are guaranteed to make your working day an enjoyable experience! Good work ethic with a focus on safety is a must. 
 

Key Responsibilities:

  • Assisting in a wide variety of maintenance activities including installation, repair, modification and routine maintenance
  • Carry out repairs and maintenance work as requested by the Maintenance Manager, ensuring that work is carried out safely, efficiently and with minimum disruption to guests and members of the public
  • Ensure that all effort is made to repair faults to rooms without delay to avoid any inconvenience to guests, and completed within given timeframes
  • Working apart of a team as well as unsupervised when needed
  • Addressing immediate operational and/or safety concerns
  • Carry out checks on areas of the buildings as required
  • Ensuring that all work and advice is in accordance with company policies, procedures and guidelines
  • Maintain company vehicles and ensure cleanliness and presentation
  • Some snow clearing may be required 
  • Perform other duties as assigned by Management
     

Skill Set

  • 2 years + industry experience
  • International Driver’s License is a must
  • Sound problem solving skills with troubleshooting skills
  • Excellent communication skills - written and oral
  • Some trade background – construction, plumbing, electrician
  • Ability to work cooperatively with people from different cultures
  • Time Management skills
  • Demonstrated commitment to, and knowledge of Workplace, Health and Safety, Quality management and Environmental principles
  • Flexibility to work day and some evenings
  • Intuition and ability to anticipate guest needs
  • A pro-active, positive & professional approach to all duties
  • A desire to assist our guests to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  •  Flexibility, reliability and punctuality 
  • To be knowledgeable and actively promote local and special internal events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • A valid Japan working holiday visa or working rights
     

Job Benefits

  • High quality Uniforms 
  • Training & Induction program
  • Recognition for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly team environment
  • Subsidised accommodation
  • Access to subsidised car rental
  • Discounts to some resort services and winter activities
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Job Information

Job Opening ID: 95

Location: Hirafu (Niseko)
 

Job Summary & Responsibilities

A role that is enjoyable as it is diverse, our GSR Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible to fulfill our guest requests. 

Niseko’s leading luxury accommodation provider is look for charming, confident, and internationally minded people who do all they can to exceed guest expectations. At NISADE, we believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at guest check in to departure, the Guest Service Representative should handle all guest requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times. 

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.
 

Key Responsibilities:

  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Provide intuitive service to the customer by anticipating their needs
  • Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service
  • Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay
  • Carry luggage and place carefully in Guest rooms
  • Provide in-room Guest check-ins and explain room features and equipment
  • Pickup / Dropoffs and transporting Guests within the village
  • Carry skis for Guests, particularly Guests with children
  • Undertake and take ownership of daily tasks in a timely manner
  • Promote winter resort activities, local area, events and special promotions
  • Promote hotel / property facilities through sound product knowledge
  • Ensure cleanliness of outlets and surrounding areas
  • Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Follow in-house procedures to help ensuring the security of guests and employees
  • Rotating shift of snow clearing property entrances and balconies
  • Onsen cleaning may be required
  • Be knowledgeable in all NISADE facilities and local area
  • Log / maintain security of Equipment, Keys, Lost and Found Items
  • Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments
  • Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain
  • Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines
  • Respectfully and actively driving guest feedback for continual improvement 
  • Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately
  • Covering Ski Boot Room duties from time to time
  • Providing clear hand-overs to peers in order to ensure seamless operations
  • Maintaining the reception / lobby area in immaculate condition including common area bathroom
  • Assisting Front Desk and Concierge departments during busy periods or where required
  • Performing other duties as assigned by Management

Skill Set

  • International Driver’s License is a must
  • People with passion, gusto, and respectful attitudes 
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A Pro-active, positive & professional approach 
  • A desire to assist our guests and visitors to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality 
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and promote local and special events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
  • Able to record information accurately 
  • Be immaculately presented, and strictly adhere to NISADE’s Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights
  • Any IT, videography, photography skills or exposure are desirable
     

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • Famils to some of the most popular restaurants in Niseko
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Subsidised accommodation within 5 to 20 minutes walking distance to work
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements

 

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Job Information

Job Opening ID: 94

Location: Niseko
 

Job Summary & Responsibilities

We’re looking for a responsible night owl with strong reporting, organisation and guest service skills to ensure the safety and smooth operations for our properties. You will reconcile paperwork, maintain guest accounts, greet Guests after hours in a pleasant and courteous manner, and ensure all the operations for the following day is prepared and organised.
 

Key Responsibilities:

  • Review Front Desk log book and action accordingly
  • Verify the accounts and arrange for the checkout paperwork next day
  • Verifies all end of day paperwork is correct and balanced and report any anomalies
  • Ensure all organisational policies, procedures and guidelines are adhered to
  • Respond to and follow up all after hours Emergency calls / situations and report all incidents within 12 hours
  • Review and monitor early morning wake up procedures
  • Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
  • Produce Week end and Month end reports in line with organisational policy
  • Maintain a high level of product and service information
  • Escort guests to rooms as directed for late night check-ins and ensure efficient check in and check out process. Review arrival lists
  • Ensure up to date and accurate guest registration cards
  • Maintain cash float, prepare correct banking and ensure posting of room charges
  • Investigate incidents and ensure the implementation of corrective action to minimise the opportunity for recurrence
  • Stocks the front desk with daily supplies
  • Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service
  • Prepares guest packages ahead of time to ensure speedy service
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Has a complete knowledge of NISADE policies, procedures and handbook. 
  • Assisting the Front Office department with any adhoc duties, such as guest requests for additional linen, amenities or basic maintenance tasks
  • Follow procedures to help ensure the security of guests, properties and employees
  • Undertake typical front desk activities including check-in, check-out, reservations and guest registration
  • Perform other duties as assigned by Management
     

Skill Set

  • International Driver’s License is a must
  • Attention to accuracy, details, reporting
  • Numerically strong
  • Ability to investigate any discrepancies in end of day totals
  • Friendly, helpful and patient 
  • Strong knowledge of Hirafu and the surrounding area
  • Able to record information accurately and able to project a professional manner at all times 
  • Able to work as part of a team and maintain control and composure in difficult situations 
  • Flexibility, reliability and punctuality are a must
  • Japanese language ability preferred
     

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • Famils to some of the most popular restaurants in Niseko
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Subsidised accommodation within 5 to 20 minutes walking distance to work
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities 
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements
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Job Information

Job Opening ID: 93

Location: Niseko
 

Job Description

The Marketing Manager’s primary focus will be to increase revenue through a focus on consumer markets, competitor marketing tactics and motivation of the marketing team. This person needs to be technologically savvy and have an in-depth knowledge the guests and client markets of greatest interest in Niseko and to NISADE. As a Marketing Manager you would be responsible for executing your team’s responsibilities in alignment with our culture, and driving company success through performing the following tasks to the highest standards:

  • Lead and motivate staff, both under your responsibility and throughout the organisation, to achieve and exceed performance goals and guest service standards
  • Coordinate analysis, maintenance, and smooth operation of the company’s website(s), social media, and any other online presence
  • Generate innovative ideas to increase web traffic
  • Produce and manage EDMs
  • Develop SEO-friendly web content for a wide range of users. Includes strategic key phrase placement within compelling and persuasive marketing copy, which maximises opportunities for indexing, ranking, click-throughs, and conversions; Analyse SEO and marketing metrics
  • Design and implement company digital strategies within budget requirements
  • Develop and manage relationships with resort operations, local vendors, attractions, restaurants and hotel partners to support regional needs
  • Day-to-day pro-active communication with reservations department team to assist with the development of the business
  • Train internal teams to use digital technologies
  • Communicate to all levels of the organisation daily, weekly, and monthly
  • Manage analytics of marketing calendar, promotions, and recommends actions based on analytics
  • Maintain industry trends and available marketing tools and resources
  • Effectively communicates through proposals and presentations for internal and external clients
  • Maintain relationships with vendors and marketing partners
  • Conduct daily/weekly rate and availability checks on various platforms
  • Assist in the preparation of market visits, operational planning, and projects
  • You will also need to be versatile, flexible and adapt quickly to the latest guidelines/changes from NISADE
  • Other projects as needed or assigned
 

Requirements

  • Bachelor’s degree in relevant field
  • Marketing: 3 years; Sales: 1 year; Hospitality or Food: 3 years
  • Excellent communication skills
  • Outstanding leadership skills
  • Great attention to detail and high sense of urgency
  • Ability to multi-task and prioritize in a very fast-moving environment
  • Eagerness to learn
  • Passion for excellent guest experience
  • Positive attitude – teamwork orientation and overwhelming desire to please guests
  • Ability to meet the expectations of a 5 Star/5 Diamond property
  • Prior management experience in a hospitality environment (hotel/resort or restaurant) is required for this position
  • Prior reservations and/or revenue management experience is required
  • Excellent verbal and written communication skills
  • Advanced computer skills with experience
  • Experience with marketing research survey development
  • Ability to communicate effectively in English and Japanese (Mandarin also highly valued), with employees and customers, both verbally and in writing, and must have excellent writing skills
  • Excellent organizational skills
  • Ability to work in a team environment
  • Proficient in Microsoft Word, Excel, PowerPoint and Access Database
     

Benefits

  • The opportunity to make a difference to every customer

  • Working in a friendly and successful team environment

  • Comprehensive training and introduction programs

  • Recognition program for your talents and contribution

  • Access to ski lift passes

  • Employee discounts to some resorts and activities

 

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Job Information

Job Opening ID: 73

Location: Hirafu (Niseko)

Work Expereince: 1-2 Years
 

Job Description

As a Property Management Accountant you would work as part of the Owner Accounting department. Owner Accounting department is pivotal in the Property Management Division of NISADE. Over the years from inception, this role has grown beyond the role of one person. In 2019, the role transformed into a team of four people who are solely responsible for the management of guest payments held in Trust, owners accounts held in trust, and supplier monies held prior to payment. It manages NISADE’s core income from the Property Management Division and is responsible for subsequent financial reporting to NISADE and the Owners.
The Owner Accounting department is responsible for, but not limited to, the following task areas:

• Bank Account Recording and Receipting
• Credit Card Processing and Reconciliation – including forwarding of receipts to credit card companies
• Cash Banking Reconciliation and Banking
• All Supplier and Utility Invoice Reconciliation and Calculation of Charges
• Processing of cancelled bookings – refunds to guests, payment to owners, NISADE’s fees
• Owner Charges and Issuing of Statements and Financials as required by each individual owner/s – including all letting pool, non-letting pool and Commercial owners
• RMS Bank Reconciliation, 3 way and End of Month Procedure
• Overdue Debtors Report
• General Transfer Reconciliation and Supplier Payments
• Cleaning Invoice Reconciliation and Additional Cleaning and Consumables Charging
• Additional Bedding Calculation and Charging ie. Futons, Sofa Beds, Cots
• Reconciliation of cleaning invoice including charging of additional items, futons, sofa beds.
• PM Account Data Entry and Reconciliation
• Management Association Invoicing and Accounting via MYOB
• Supplier and Utility Invoice Payments
• Owner Trust Payments/Transfers
• Inventory Reimbursement (Stocktake/Purchasing may only require assistance)
• Maintenance Time Sheet/Supply Reimbursable Charging and Payment
• Light bulb/Battery Reimbursement
• Owner Tax Data Gathering, Liaison with Tax Accountant, Payments/Refunds, Fee Management
• Fixed Asset and Income Tax Payments
• Management Association AGM Reporting and Administration
• Retain an Organized and Up to Date Filing System for all Owner, Clients and Management Association Records
• Owner Bookings excluding Guest Services, including administration of owner stay allotment ie. Fee application for where allotments are exceeding.
• All Other Owner Liaison, Relationship Management, Enquiries/Requests
• Lodge receipting and bank/credit card reconciliation
• Support other Property Management activities/projects as needed or assigned
• Preparation and distribution of owner statements and tax preparation for the nominated Tax Accountant
• Retain an organised and up to date filing system for all Owners and Management Association Records
• All Income and supplier expense control and payment in relation to the assigned properties
• All aspects of Management Association including expenses and supplier payments and Quarterly Management Association Report and Annual General Meeting Agendas, Notices, Reports and Financials
• Assist or fulfil other team members where required to achieve the Owner Accounting team overall responsibilities
• Support other Property Management activities/projects as needed or assigned.
 

Skill Set

• Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship
• Superb accuracy and attention to detail
• Ability to respond quickly and be flexible, strategically reactive to meet deadlines
• Effective time management and organisational skills are required
• Positive attitude – teamwork orientation and overwhelming desire to attend request
• Intermediate to advance skills in Excel
• Proficiency on MS Office Suite products
• Demonstrated ability to serve as a knowledgeable resource to the Property Management team
• Ability to independently identify, research and resolve issues
• Capability to efficiently complete tasks in a fast-paced environment
• Demonstrate a high level of professionalism and confidentiality
• Ability to multi-task and work on several projects at once
• Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills

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