Employment


Job Information

Job Opening ID: 92

Salary: JPY1,200 per hour

Work Experience: 0-1 year

 

Job Description

With competitive pay and flexible hours giving you plenty of time on the mountain, housekeepers play a critical role in delivering the exceptional hotel experience NISADE is known for. Housekeepers ensure that all rooms are clean and prepared to a high standard and will include tasks such as bed making, preparing and distributing welcome packs before guest arrival, general cleaning, among others. Housekeepers will work with the Front Desk team to ensure that guest rooms are delivered to the highest possible standard.

We are looking for enthusiastic staff with a high attention to detail and a desire to contribute to a memorable holiday experience!

  • Clean and prepare guest rooms to an exceptional standard through tasks such as linen changing, bed making, and general cleaning
  • Ensure any pre-arrival requests have been filled
  • Read housekeeping reports and ensure beds have been configured correctly
  • Clean public areas when necessary

 

Requirements

  • Basic computer skills desirable

  • Eye for detail and good organisation

  • Basic Japanese skills desirable but not necessary

 

Benefits

  • Flexible working schedule
  • Competitive pay
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Comprehensive training and introduction programs
  • Recognition program for your talents and contribution
  • Access to ski lift passes
  • Employee discounts to some resorts and activities
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Job Information

Job Opening ID: 91

Work Experience: 0-1 year

 

Job Description

As an office administrator you would be responsible for administrative matters related to all aspects of NISADE business. The position would require you to be extremely organised, have excellent spoken and written communication skills (Japanese and English), and be able to competently use programs such as Microsoft Word and Excel. As NISADE runs various departments from hotel management to food & beverage outlets you will interact with and provide administrative support for staff from all departments as well as communicating professionally with visitors, guests, and government bodies as required.

Administration Assistant

  • The job requires the staff to assist overall administration matters assigned. The staff should respond to any matters with efficiency as well as performing multi-tasks. The staff should be able to work indecently as well as with other team members.
  • Generating written documents, emails, responding to telephone calls and managing visitors.
  • Managing the contact matter with the vendors/supplies and other companies when necessary.
  • Arranging internal meetings or schedules.
  • Arranging insurance, supervising company facilities and uniform and other administrative matters.
  • Internal filing and organising documents when necessary. 
  • Event support.
  • Any administrative works assigned.

 

Skill set

  • Passion and willingness to learn, able to respond to various situations with flexibility.
  • With excellent people and communication skills.
  • OA skills (Excel, Word, Outlook)
  • Office or administrative experience
  • English (conversational level)

 

Job Benefits

  • The opportunity to make a difference to every customer.
  • Working in a friendly and successful team environment.
  • Comprehensive training and introduction programs.
  • Recognition program for your talents and contibution.
  • Access to ski lift passes.
  • Employee discounts to some resorts and activities.
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Job Information

Job Opening ID: 90

Location: Niseko

Job Description

The primary purpose of this position is to provide a high level of personalised and professional service, handling all guests from the initial guest services contact to ensuring guest arrivals are seamless, in addition to leading the Guest Services team. With strong communication skills, strategic sales, and exceptional customer service skills, you will have an attitude and motivation to succeed while enjoying everything Niseko has to offer. This role is an intrinsic and critical role to the overall operations of the Property Management team and will heavily rely on your ability to motivate your team and lead by example.

Key Responsibilities:

Operational Duties

  • Responsible for overseeing operational and sales related procedures for guest service items in relation to NISADE managed properties excluding those properties in the non-letting pool.
  • Update, improve and oversee adherence to the Standard Operating Procedure (SOP)
  • Work closely with front desk operational teams to ensure the procedure is understood and being adhered to.
  • Allocate daily tasks to guest services staff.
  • Monitor telephone and e-mail manners of guest services staff daily.
  • Monitor the overall service level and general performance of guest services staff daily.
  • Assist in helping team members set and achieve annual KPIs.
  • Responsible for creating monthly work roster for guest service staff.
  • Assist relevant manager with staff appraisals.
  • Assist relevant manager in hiring process for concierge and guest service members.
  • Conduct staff training for full-time guest service team members.
  • Train, lead and closely support concierge team during winter months.
  • Coordinate and conduct operational and product familiarity training relating to guest services department for up to 150 seasonal staff members.
  • Ensure that GS team members complete guest service booking process from introduction to final invoice.
  • Update, gather and record supplier rates into all related reservation systems.

Sales Duties

  • Ensure that summer and winter revenue target is set.
  • Process and send weekly sales reports.
  • Strives to meet and exceed weekly sales targets.
  • Motivate team members to hit weekly and monthly sales targets.
  • Coordinate with reservations and marketing departments to create campaigns.

Supplier Relations Duties:

  • Maintain existing and create new relationships with guest service related suppliers based off of the benefit of NISADE guests and in correlation with the NISADE business goals (Japanese language skill level N3 or above highly preferred).
  • Reconcile guest service supplier invoices during summer seasons and act as a liaison during winter season to assure that NISADE accounts team pays any outstanding balances due to suppliers.
  • Coordinate FAM (familiarization) visits for team members in order to enhance product knowledge.

Skill set

  • Fluent written and spoken English required
  • Fluent Japanese or Mandarin highly desirable
  • Proven leadership skills
  • Proven experience in motivating a team
  • Genuine desire to achieve excellence in guest satisfaction
  • Passionate, enthusiastic and motivated about their work
  • Friendly, helpful and patient
  • Exceptional grooming standards, professional presentation & work ethics to meet 5 star expectations
  • Ability to work effectively in a high pressure environment
  • Ability to work a rotating 7 day roster including weekends & public holidays
  • Ability to learn quickly to gain a strong knowledge of Hirafu and the surrounding area
  • Exceptional interpersonal and communication skills, both oral and written
  • Able to work as part of a team and maintain control and composure in difficult situations
  • Reliability and punctuality are a must
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Job Information

Job Opening ID: 87

Location: Niseko

Job Description

We’re looking for a responsible night owl with strong reporting, organisation and guest service skills to ensure the safety and smooth operations for our properties. You will reconcile paperwork, maintain guest accounts, greet Guests after hours in a pleasant and courteous manner, and ensure all the operations for the following day is prepared and organised.

Key Responsibilities:

  • Review Front Desk log book and action accordingly
  • Verify the accounts and arrange for the checkout paperwork next day
  • Verifies all end of day paperwork is correct and balanced and report any anomalies
  • Ensure all organisational policies, procedures and guidelines are adhered to
  • Respond to and follow up all after hours Emergency calls / situations and report all incidents within 12 hours
  • Review and monitor early morning wake up procedures
  • Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
  • Produce Week end and Month end reports in line with organisational policy
  • Maintain a high level of product and service information
  • Escort guests to rooms as directed for late night check-ins and ensure efficient check in and check out process. Review arrival lists
  • Ensure up to date and accurate guest registration cards
  • Maintain cash float, prepare correct banking and ensure posting of room charges
  • Investigate incidents and ensure the implementation of corrective action to minimise the opportunity for recurrence
  • Stocks the front desk with daily supplies
  • Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service
  • Prepares guest packages ahead of time to ensure speedy service
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Has a complete knowledge of NISADE policies, procedures and handbook.
  • Assisting the Front Office department with any adhoc duties, such as guest requests for additional linen, amenities or basic maintenance tasks
  • Follow procedures to help ensure the security of guests, properties and employees
  • Undertake typical front desk activities including check-in, check-out, reservations and guest registration
  • Perform other duties as assigned by Management

Skill set

  • International Driver’s License is a must
  • Attention to accuracy, details, reporting
  • Numerically strong
  • Ability to investigate any discrepancies in end of day totals
  • Friendly, helpful and patient
  • Strong knowledge of Hirafu and the surrounding area
  • Able to record information accurately and able to project a professional manner at all times
  • Able to work as part of a team and maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality are a must
  • Japanese language ability preferred

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • Famils to some of the most popular restaurants in Niseko
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Subsidised accommodation within 5 to 20 minutes walking distance to work
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements
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Job Information

Job Opening ID: 86

Location: Niseko

Job Description

A role that is enjoyable as it is diverse, our GSR Reps help with everything from front desk duties to lighting up fireplaces. They are often the first “touchpoint” to welcome our Guests and do everything possible to fulfill our guest requests.

Niseko’s leading luxury accommodation provider is look for charming, confident, and internationally minded people who do all they can to exceed guest expectations. At NISADE, we believe that our superior, understated service and outstanding facilities are important but what makes us truly different is the genuine interest we show in our guests and how we make them feel special. From the initial contact at guest check in to departure, the Guest Service Representative should handle all guest requests efficiently, courteously and professionally ensuring a high standard of service is maintained at all times.

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.

Key Responsibilities:

  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Provide intuitive service to the customer by anticipating their needs
  • Apply problem solving and quick thinking to create ultimate holiday experiences for guests with the highest level of customer service
  • Respond to Guest requests promptly, efficiently & courteously during check-in, check-out & throughout their stay
  • Carry luggage and place carefully in Guest rooms
  • Provide in-room Guest check-ins and explain room features and equipment
  • Pickup / Dropoffs and transporting Guests within the village
  • Carry skis for Guests, particularly Guests with children
  • Undertake and take ownership of daily tasks in a timely manner
  • Promote winter resort activities, local area, events and special promotions
  • Promote hotel / property facilities through sound product knowledge
  • Ensure cleanliness of outlets and surrounding areas
  • Maintain the reception /lobby area to ensure it is always in immaculate condition including common area bathroom
  • Operate switchboard to direct calls, give information and to take messages as necessary
  • Follow in-house procedures to help ensuring the security of guests and employees
  • Rotating shift of snow clearing property entrances and balconies
  • Onsen cleaning may be required
  • Be knowledgeable in all NISADE facilities and local area
  • Log / maintain security of Equipment, Keys, Lost and Found Items
  • Assisting in times of guest emergencies / injuries and communicating with Reception and the relevant departments
  • Maintaining up to date information on snow / wind conditions, lift status and being knowledgable on local mountain
  • Undertaking a critical role in service recovery, and doing everything possible to turn any Guest experience into a positive one within company guidelines
  • Respectfully and actively driving guest feedback for continual improvement
  • Ability to quickly and comprehensively learn the operating equipment of guest rooms including TV / universal remote control and troubleshoot appropriately
  • Covering Ski Boot Room duties from time to time
  • Providing clear hand-overs to peers in order to ensure seamless operations
  • Maintaining the reception / lobby area in immaculate condition including common area bathroom
  • Assisting Front Desk and Concierge departments during busy periods or where required
  • Performing other duties as assigned by Management

Skill set

  • International Driver’s License is a must
  • People with passion, gusto, and respectful attitudes
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A Pro-active, positive & professional approach
  • A desire to assist our guests and visitors to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and promote local and special events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
  • Able to record information accurately
  • Be immaculately presented, and strictly adhere to NISADE’s Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights
  • Any IT, videography, photography skills or exposure are desirable

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • Famils to some of the most popular restaurants in Niseko
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Subsidised accommodation within 5 to 20 minutes walking distance to work
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements
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Job Information

Job Opening ID: 85

Location: Niseko

Work Experience: 2-3 years

Job Description

Do you consider yourself a handy man, one of those people who can always get the TV remote working? Do you have a proven history of being able to work as part of a team to get the job done quickly but also properly? We are currently hiring for diversely skilled individuals to join our winter team in the role of General Maintenance Staff.

Reporting to the Maintenance Manager, and Team Leaders, you will ensure that all the technical elements of the operation are running smoothly, from light bulbs to driveway heating, and general repairs to maintain the upkeep of our luxury properties. Daily rounds and checklists will include the maintenance of a variety of components, including but not limited to heating units and PS3s. Staff need to be quick thinkers to adapt to a range of unpredictable issues, and any professional technical knowledge is highly valued. You'll be working with a fun and professional team of Japanese and international staff, who are guaranteed to make your working day an enjoyable experience! Good work ethic with a focus on safety is a must.

Key Responsibilities:

  • Assisting in a wide variety of maintenance activities including installation, repair, modification and routine maintenance
  • Carry out repairs and maintenance work as requested by the Maintenance Manager, ensuring that work is carried out safely, efficiently and with minimum disruption to guests and members of the public
  • Ensure that all effort is made to repair faults to rooms without delay to avoid any inconvenience to guests, and completed within given timeframes
  • Working apart of a team as well as unsupervised when needed
  • Addressing immediate operational and/or safety concerns
  • Carry out checks on areas of the buildings as required
  • Ensuring that all work and advice is in accordance with company policies, procedures and guidelines
  • Maintain company vehicles and ensure cleanliness and presentation
  • Some snow clearing may be required
  • Perform other duties as assigned by Management

Skill set

  • 2 years + industry experience
  • International Driver’s License is a must
  • Sound problem solving skills with troubleshooting skills
  • Excellent communication skills - written and oral
  • Some trade background – construction, plumbing, electrician
  • Ability to work cooperatively with people from different cultures
  • Time Management skills
  • Demonstrated commitment to, and knowledge of Workplace, Health and Safety, Quality management and Environmental principles
  • Flexibility to work day and some evenings
  • Intuition and ability to anticipate guest needs
  • A pro-active, positive & professional approach to all duties
  • A desire to assist our guests to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality
  • To be knowledgeable and actively promote local and special internal events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • A valid Japan working holiday visa or working rights

Job Benefits

  • One free staff meal and one free non-alcoholic beverage whilst working a full shift
  • High quality Uniforms
  • Training & Induction program
  • Recognition for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly team environment
  • Subsidised accommodation
  • Access to subsidised car rental
  • Discounts to some resort services and winter activities
APPLY NOW

Job Information

Job Opening ID: 84

Location: Niseko

Job Description

NISADE’s Front Desk team are the face of the company. As well as offering exceptional customer service, there is also a strong administrative element to this role. We are looking for superstars, ready to take on whatever comes their way with a genuine smile and classy attitude.

We are seeking friendly English-speaking staff to work on our Front Desk. You must have outstanding customer service skills with a sincere desire for creating a holiday of a lifetime for our Guests. Your responsibility starts from the moment our Guest checks-in, throughout their whole guest journey in resort, and until check-out. You will also ensure the smooth and effective day to day operation of the Front Desk and maintain up to date knowledge of all product, facility, promotional and event activity. With consistently high occupancy rates, there is always something to keep you motivated in this fast paced and dynamic environment.

Whether hospitality is your passion and chosen career, or whether you are simply an exceptional person ready to take on an exciting, new and fun challenge, this is an opportunity of a lifetime to work and play in the snowiest resort on earth, Niseko.

Key Responsibilities:

  • Welcoming / greeting each guest; demonstrating high quality, approachable eye contact, personalised and professional friendliness at all times
  • Providing a high standard of intuitive service to exceed guest expectations
  • Efficient, personalised and friendly Check-ins / Outs
  • Daily management of guest accounts and records
  • Making new bookings, changes to bookings and cancellations of bookings for restaurants, ski lessons, rentals etc & ensuring charges are accurately recorded
  • Pre-checking each booking for accurate arrival and departure bookings as well as ski rental and ski lesson vouchers etc
  • Promptly attending to guest requests and enquiries
  • Preparing Guest Arrival packs in a timely manner
  • To complete the guest’s registration form and ensures all details are accurately recorded
  • Promote winter resort activities, local area, events and campaigns, provide personalised recommendations, upsell where possible and appropriate
  • Maintaining the reception / lobby and Main Entrance area in immaculate condition including common area bathroom
  • Maintain parking area conditions
  • Communicating effectively with housekeeping to ensure a high level of cleanliness and additional guest requirements are appropriately undertaken
  • Answering telephone, email and in house guest enquiries
  • Assisting with carrying luggage where required and place carefully in Guest room as required
  • Assist with driving / transporting Guests within the village where required
  • Log / maintains security of Equipment, Keys, Lost and Found Items
  • Perform other duties as assigned by Management Team
  • Reporting, communication, and consultation is a must

Skill set

  • People with passion, gusto, and respectful attitudes
  • Intuition and ability to anticipate guest needs
  • A genuine interest in skiing, resort activities, restaurants and Japanese culture
  • A pro-active, positive & professional approach to all duties
  • A desire to assist our guests to have the best holiday ever
  • A highly motivated team player with the ability to multi-task
  • Show initiative, with ability to think on your feet
  • Excellent interpersonal and communication skills, both oral and written and both, with guests as well as peers
  • Able to maintain control and composure in difficult situations
  • Flexibility, reliability and punctuality
  • To confidently and informatively recommend personalised guest services matching to each guest’s individual needs
  • To be knowledgeable and actively promote local and special internal events
  • Take ownership for assignments, issues or tasks and follow-through to an appropriate resolution
  • Ability to learn quickly and display a strong interest in gaining knowledge of Hirafu and the surrounding area
  • Strong attention to detail with ability to record information accurately
  • Be immaculately presented, and adhere to NISADE’s Property Grooming Standards (for females this includes – subtle lipstick, hair in neat bun; for males this includes short hair or hair neatly up, and clean, shaven facial hair) – Policy as detailed in Employment Handbook
  • A valid Japan working holiday visa or working rights

Preferred:

  • Experience in a high end Front Office / Customer Service role, or hotel environment preferred
  • Experience working overseas within a culturally diverse team

If based from our individual properties, the following apply:

  • International Driver’s License
  • Clear and concise written communication skills to ensure seamless handovers
  • Would suit those that enjoy working independently assuming ownership and responsibility, whilst still being part of the wider front desk team

Job Benefits

  • Discounted meals while on shift and other benefits
  • Comprehensive Training and Induction program
  • Famils to some of the most popular restaurants in Niseko
  • High quality brand uniforms
  • Recognition program for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly and successful team environment
  • Subsidised accommodation within 5 to 20 minutes walking distance to work
  • Access to subsidised car rental
  • Access to lift passes (conditions apply)
  • Discounts to some resort services and winter activities
  • Possibility of sponsorship for the top performers with specific skill sets (each year we sponsor about 5 seasonal staff - must meet sponsor requirements
APPLY NOW

Job Information

Job Opening ID: 83

Location: Niseko

Work Experience: 1-2 years

Job Description

NISADE are seeking enthusiastic Kitchen Hands / Cooks with a commitment to customer service, to join our dedicated team in the kitchen and contribute to the dining experience for our Customers. You will assist with cleaning the kitchen, preparing meals throughout the day, and respond positively to special occasion requests, whilst always maintaining a high standard of preparation.

Vale Bar & Grill Located inside award-winning hotel The Vale Niseko, The VBG is open to the public, offering a Western fusion a la carte breakfast, lunch and dinner menu. The restaurant can handle 60 covers, and service runs from 7am-11pm daily. Service is prompt, professional and personalised - skiers are keen to eat a hearty breakfast before first lifts, lunch service is intense and fast paced, and a particularly high quality of food and personalised service is paramount for a dinner experience that delivers the perfect end to a day in powder heaven. Employees of The VBG are a big part of upholding the luxury standards that The Vale Niseko is famous for, and we require a high standard of presentation, service, and professionalism from all our staff.

Key Responsibilities:

  • Producing consistently high quality food across daily operations
  • Ensuring that preparation, presentation and service is carried out promptly and to required standards
  • Maintaining appropriate stock levels and conducting stocktakes
  • Demonstrated experience in delivery of western fusion cuisine
  • Ensure that Customers are served within the effective and timely manner
  • Maintain a high level of professionalism whilst within the workplace
  • Liaise effectively with Front of House on special requests or delayed meals
  • Cleaning and maintenance of operating equipment
  • Maintain standards of hygiene for food handling and presentation
  • Perform other duties as assigned by Management

Skill set

  • Minimum of 1 year of experience in a commercial kitchen, preferably in a pub or restaurant environment
  • Knowledge of food preparation, production and presentation
  • Ability to maintain a clean kitchen and to comply with all health and safety obligations
  • Ability to work within a fast paced environment and adapt quickly to the changing needs
  • A passion for customer service along with a strong desire to achieve goals & target
  • Flexible to work various shifts including public holidays and weekends
  • A high standard of work ethic and attention to detail
  • An ability to foster team spirit with a positive attitude
  • A passion for the food and hospitality industry

Job Benefits

  • One free staff meal and one free non-alcoholic beverage whilst working a full shift
  • High quality Uniforms
  • Training & Induction program
  • Recognition for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly team environment
  • Subsidised accommodation
  • Access to subsidised car rental
  • Discounts to some resort services and winter activities
APPLY NOW

Job Information

Job Opening ID: 82

Location: Niseko

Work Experience: 1-2 years

Job Description

NISADE are seeking well-rounded, friendly, energetic and fun personalities to join our Food and Beverage services team and provide excellent and dedicated customer service at NISADE’s Food & Beverage Outlets. You will bring a professional, motivated and committed nature to provide exceptional customer service to our guests.

Vale Bar & Grill Located inside award-winning hotel The Vale Niseko, The VBG is open to the public, offering a Western fusion a la carte breakfast, lunch and dinner menu. The restaurant can handle 60 covers, and service runs from 7am-11pm daily. Service is prompt, professional and personalised - skiers are keen to eat a hearty breakfast before first lifts, lunch service is intense and fast paced, and a particularly high quality of food and personalised service is paramount for a dinner experience that delivers the perfect end to a day in powder heaven. Employees of The VBG are a big part of upholding the luxury standards that The Vale Niseko is famous for, and we require a high standard of presentation, service, and professionalism from all our staff.

Key Responsibilities:

  • Provide exceptional customer service skills
  • Ensure that Customers are served within the effective and timely manner
  • Maintain a high level of professionalism whilst within the workplace
  • Write orders and input into outlet software program
  • Total bills and accept payment
  • Working within a busy team environment
  • Use suggestive selling techniques to maximise revenue
  • Ensure accuracy whilst ordering and delivering food and beverage orders
  • Liaise with the Kitchen on special requests or delayed meal
  • Clear and reset tables as well as ensuring service areas are clean and tidy
  • Cleaning and maintenance of the coffee machine, other equipment and surroundings
  • Maintain standards of hygiene for food handling and presentation
  • Handle any guest complaints and strive to satisfy customers’ needs
  • Perform other duties as assigned by Management

Skill set

  • Minimum of 1 year of experience in a customer service or hospitality role
  • Excellent communication, interpersonal and presentation skills
  • Strong commitment to customer service
  • Flexible to work various shifts including public holidays and weekends
  • Strong level of attention to detail
  • Ability to work under pressure and within a fast paced environment
  • Enthusiastic with a bright / pleasant personality
  • A passion for customer service along with a strong desire to achieve goals & targets
  • An ability to foster team spirit with a positive attitude
  • Have excellent grooming and presentation
  • Barista or other espresso knowledge would be an advantage
  • Responsible Service of Alcohol Certificate (RSA) or similar would be an advantage

Job Benefits

  • One free staff meal and one free non-alcoholic beverage whilst working a full shift
  • Uniforms (must bring your own black pants and black shoes)
  • Training & Induction program
  • Recognition for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly team environment
  • Subsidised accommodation
  • Access to subsidised car rental
  • Discounts to some resort services and winter activities
APPLY NOW

Job Information

Job Opening ID: 81

Location: Niseko

Job Description

We're looking for chefs with experience in a high quality establishment, a true passion for food, creativity, amazing technique and ability to work in a busy kitchen environment. You will be responsible for taking a leadership role in the day-to-day operations of a busy and ever-changing kitchen environment to ensure a smooth delivery of service at all times. You will work closely with Head Chef to assist in all operations of the kitchen from staff training to stock control.

Vale Bar & Grill Located inside award-winning hotel The Vale Niseko, The VBG is open to the public, offering a Western fusion a la carte breakfast, lunch and dinner menu. The restaurant can handle 60 covers, and service runs from 7am-11pm daily. Service is prompt, professional and personalised - skiers are keen to eat a hearty breakfast before first lifts, lunch service is intense and fast paced, and a particularly high quality of food and personalised service is paramount for a dinner experience that delivers the perfect end to a day in powder heaven. Employees of The VBG are a big part of upholding the luxury standards that The Vale Niseko is famous for, and we require a high standard of presentation, service, and professionalism from all our staff.

Key Responsibilities:

  • Producing consistently high quality food across daily operations
  • Ensuring that preparation, presentation and service is carried out promptly and to required standards
  • Input into specials on a regular basis
  • Training cooks / kitchen hands where required
  • Taking leadership role in kitchen where required
  • Maintaining appropriate stock levels and conducting stocktakes
  • Demonstrated experience in delivery of western fusion cuisine
  • Ensure that Customers are served within the effective and timely manner
  • Maintain a high level of professionalism whilst within the workplace
  • Liaise effectively with Front of House on special requests or delayed meals
  • Cleaning and maintenance of operating equipment
  • Maintain standards of hygiene for food handling and presentation
  • Perform other duties as assigned by Management

Skill set

  • Minimum of 2 to 3 year of experience in a commercial kitchen, preferably in a pub or restaurant environment
  • Knowledge of food preparation, production and presentation
  • Ability to maintain a clean kitchen and to comply with all health and safety obligations
  • Ability to work within a fast paced environment and adapt quickly to the changing needs
  • A passion for customer service along with a strong desire to achieve goals & target
  • Flexible to work various shifts including public holidays and weekends
  • A high standard of work ethic and attention to detail
  • An ability to foster team spirit with a positive attitude
  • Experience in managing teams, menu creation highly desirable
  • Can handle stressful situations and high volume business
  • Highly energetic, passionate and truly love the industry

Job Benefits

  • One free staff meal and one free non-alcoholic beverage whilst working a full shift
  • High quality Uniforms
  • Training & Induction program
  • Recognition for your talents and contribution
  • The opportunity to make a difference to every customer
  • Working in a friendly team environment
  • Subsidised accommodation
  • Access to subsidised car rental
  • Discounts to some resort services and winter activities
APPLY NOW

Job Information

Job Opening ID: 78

Location: Niseko

Job Description

We believe our guests select NISADE because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

From unassuming beginnings with a single property, today NISADE is recognised as a first-class operator of hotels & luxury properties. We are looking for someone who is highly self-motivated, possesses strong ethical qualities, with at least 3 years of experience as a Front Desk Manager or leadership position to take the lead role and continue to build and drive this independently owned and operated businesses into delivering our mission and goals.

The Front Desk Manager is responsible for all duties of the front desk operation which includes inter-department communications, and staff scheduling. The Front Desk Manager should possess strong communication skills and demonstrate effective leadership abilities. In addition to assisting in the operation of the Front Desk operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Key Responsibilities:

General

  • Verifies that regular, ongoing communication is happening in Front Desk and Guest Services Operations (e.g., pre-shift briefings, staff meetings)
  • Fosters employee commitment to providing excellent service, participates in daily handover meetings and models desired service behaviors in all interactions with guests and employees.
  • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
  • Works collaboratively with NISADE management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. .
  • Monitors the Wage Progress and compares budgeted wages to actual wages
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.
  • Develops positive owner relationships.
  • Maintain excellent communication with the housekeeping department
  • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
  • Ensure that established procedures are completed in accordance with policy and procedure, i.e., proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
  • Observe front desk, guest services, concierge behaviours including telephone answering, i.e., calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, baggage is handled effectively, messages are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
  • Direct Duty Managers in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
  • Ensure all necessary reports and forms are completed daily.
  • Communicate as necessary with Property Asset Manager to ensure all operations and cash handling, inventory replacements are done per policies and procedures
  • Perform all tasks of a Front Desk Staff as needed to facilitate service
  • Performs other duties, as assigned, to meet business needs.

Managing the Guest Experience

  • Reviews guest feedback with leadership team and verifies that appropriate corrective action is taken.
  • Responds to and handles guest problems and complaints with the support of the leadership teams
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Communicates all feedback to Management including as necessary to Food & Beverage Manager to meet or exceed guest expectations.
  • Analyses service issues and identifies trends with the support of leadership team
  • Review VIP reservations for incoming and in-house guests.
  • Record, review, and approve vouchers, or service recovery costs and other forms of payment, and ensure accurately posted.

Management & Leadership

  • Assist in communicating goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
  • Solicits employee feedback, utilises an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Verifies that property policies are administered fairly and consistently, disciplinary procedures and documentation are completed and supports the mid-season Peer Review Process.
  • Coach and counsel employees to reflect NISADE Standards and Procedures
  • Motivate, coach, counsel and discipline all staff and ensure that team leaders and staff are in compliance with the standards in their administration of counseling and disciplinary steps.
  • Remain calm and alert, especially during emergency and/or peak periods and resolve complex guest issues that arise such as location changes or credit issues. Field guest complaints, handle the most effective solutions and negotiate results.
  • With the support of management, plan and implement detailed steps on crisis management by using good judgment and discretion.
  • Communicate effectively both verbally and in writing to provide clear direction and guidance to the staff.
  • Ensure or oversee that all payroll documents are submitted for payroll processing timely and completely.
  • Assist in protecting hotel assets, ensure a safe, accident free environment for guests and employees, conduct safety and emergency training and maintain highest level of guest satisfaction.
  • Helping create an environment in which all associates have the ability to reach their full potential
  • Assist in ensuring that training in service standards is taking place using the steps to effective training, including compliance in all departments
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.

Ensuring that all associate and business decisions are in line with NISADE’s Mission, Values and Guiding Principles

Skill set

Leader Traits Our leader must possess the ability to achieve business objectives, craft a vision and implement strategies and initiatives.

  • Operational excellence
  • Cultural ambassador
  • Takes only calculated risk and looks at things through the lens of an owner
  • Relationship builder; resourceful and collaborative; associate and guest centric
  • Leadership confidence and conviction
  • Ability to inspire associates and to create a culture of care and accountability
  • Commitment to exceptional guest service
  • Strong communication and listening skills, excellent speaking, and writing skills
  • Aptitude in emotional intelligence
  • Excellent leadership skills with a hands-on, lead-by-example work style
  • Skills in stakeholder management including care for Owners
  • Proven experience in supervising, training and development of staff

As well as:

  • Ability to effectively deal with guest and members, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to see and hear in order to observe and detect signs of emergency situations.
  • Ability to work under pressure and deal with stressful situations during busy periods.
  • Adaptable, flexible and able to multi-task.
  • Able to exercise good judgment in making decisions.
  • Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented.

Job Benefits

  • A key role in a highly regarded professional, young, dynamic, growing organisation.
  • Competitive remuneration
  • An opportunity to influence our business through the quality of your team's output
  • A unique working environment
  • Working in a friendly and successful team environment
  • Access to lift passes (conditions apply)
  • Limited access to Management Vehicle (conditions apply)
  • Discounts to some resort services and winter activities
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Job Information

Job Opening ID: 75

Location: Niseko

Work Experience: 0-1 year

Job Description

The primary purpose of this position is to provide a high level of personalised and professional service, handling all guests from the initial guest services contact to ensuring guest arrivals are seamless. With strong communication skills, strategic sales, and exceptional customer service skills, you will have an attitude and motivation to succeed while enjoying everything Niseko has to offer. This role is an intrinsic and critical role to the overall operations of the Property Management team.

Key Responsibilities:

  • Providing personalised and tailored services when (organizing the guests non-accommodation holiday requirements) including lift tickets, rentals, day tours, winter activities, transfers, restaurant bookings
  • Respond promptly to any answer incoming enquiries through phone calls, emails and chat
  • Update and look after primarily the guest services inbox, responding to initial guest inquiries
  • Maintain knowledge of suppliers products, services, Nisade properties, current resort events, activities, and hours of operation as well as dining options currently available.
  • Proactivity up-selling services
  • Resolve customer complaints/issues promptly
  • Striving to meet and exceed weekly sales targets
  • Communicate weekly with the reservation and guest services team
  • Communicate as necessary with the front office manager and team during winter
  • Process guest services in a timely and accurate manner including sending Guest Services requests and invoices for account settlement
  • Efficient and accurate recording of booking details, and rectifying any errors promptly
  • Effective communicating within and between teams
  • Follow up of booking information and final details
  • Administrating amendments or cancellations
  • Administrative tasks including loading of rates and updates
  • Checking transfer requests and arrival/departure details and ensuring all pre-arrival details are seamless

Skill set

  • Fluent written and spoken English required
  • Fluent Japanese or Mandarin highly desirable
  • Genuine desire to achieve excellence in guest satisfaction
  • Passionate, enthusiastic and motivated about their work
  • Friendly, helpful and patient
  • Exceptional grooming standards, professional presentation & work ethics to meet 5 star expectations
  • Ability to work effectively in a high pressure environment
  • Ability to work a rotating 7 day roster including weekends & public holidays
  • Ability to learn quickly to gain a strong knowledge of Hirafu and the surrounding area
  • Exceptional interpersonal and communication skills, both oral and written
  • Able to work as part of a team and maintain control and composure in difficult situations
  • Reliability and punctuality are a must
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Job Information

Job Opening ID: 74

Location: Niseko

Work Experience: 0-1 year

Job Description

NISADE’s facility management team carries out full maintenance work to all the NISADE buildings, from various condominiums to chalets. With The Maples Niseko coming onboard in 2018/19 season, we will need more skillful and helping hands to assist us achieving better services in maintaining all of our facilities. Duties including repairing, maintaining, managing and securing all machines installed in NISADE buildings and facility management of condominium, hotel and chalets.

Key Responsibilities:

  • Constantly in position to handle and solve any emergency cases and carry out maintenance tasks.
  • Follow the annual working schedule (daily, weekly, monthly and annual routine)
  • Carry out maintenance for electricity, internet, piping, ventilation, machinery and any other areas that is required by your superior.
  • Carry out cleaning tasks for the facilities
  • Make sure proper work hand over and reporting is followed
  • When jobs are outsourced, to make sure the pre-meeting, work progress and completion of work is being reported verbally and in writing to your superior.
  • Make sure the energy management is carried out accurately in order to justify the utilities charges
  • For any failure or repair required, to make sure all issues are conveyed and explained accurately
  • Pay extra attention when handling dangerous items such as any flammables and always lock when required.
  • Other tasks that is maintenance related and requested from your suprior

Skill set

  • At least 3 years in facility management. Government recognised qualification holders is desired.
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Job Information

Job Opening ID: 73

Location: Niseko

Work Experience: 0-1 year

Job Description

The Owner Accounting department is pivotal in the Property Management Division of NISADE. Over the years from inception, this role has grown beyond the role of one person. In 2017, the role transformed into a team of three people who are solely responsible for the management of guest payments held in Trust, owners accounts held in trust, and supplier monies held prior to payment. It manages NISADE’s core income from the Property Management Division and is responsible for subsequent financial reporting to NISADE and the Owners. The Owner Accounting department is responsible for, but not limited to, the following task areas:

Key Responsibilities:

  • Bank Account Recording and Receipting
  • Credit Card Processing and Reconciliation – including forwarding of receipts to credit card companies
  • Cash Banking Reconciliation and Banking
  • All Supplier and Utility Invoice Reconciliation and Calculation of Charges
  • Processing of cancelled bookings – refunds to guests, payment to owners, NISADE’s fees
  • Owner Charges and Issuing of Statements and Financials as required by each individual owner/s – including all letting pool, non-letting pool and Commercial owners
  • RMS Bank Reconciliation, 3 way and End of Month Procedure
  • Overdue Debtors Report
  • General Transfer Reconciliation and Supplier Payments
  • Cleaning Invoice Reconciliation and Additional Cleaning and Consumables Charging
  • Additional Bedding Calculation and Charging ie. Futons, Sofa Beds, Cots
  • Reconciliation of cleaning invoice including charging of additional items, futons, sofa beds.
  • PM Account Data Entry and Reconciliation
  • Management Association Invoicing and Accounting via MYOB
  • Supplier and Utility Invoice Payments
  • Owner Trust Payments/Transfers
  • Inventory Reimbursement (Stocktake/Purchasing may only require assistance)
  • Maintenance Time Sheet/Supply Reimbursable Charging and Payment
  • Light bulb/Battery Reimbursement
  • Owner Tax Data Gathering, Liaison with Tax Accountant, Payments/Refunds, Fee Management
  • Fixed Asset and Income Tax Payments
  • Management Association AGM Reporting and Administration
  • Retain an Organized and Up to Date Filing System for all Owner, Clients and Management Association Records
  • Owner Bookings excluding Guest Services, including administration of owner stay allotment ie. Fee application for where allotments are exceeding.
  • All Other Owner Liaison, Relationship Management, Enquiries/Requests
  • Lodge receipting and bank/credit card reconciliation
  • Support other Property Management activities/projects as needed or assigned
  • Preparation and distribution of owner statements and tax preparation for the nominated Tax Accountant
  • Retain an organised and up to date filing system for all Owners and Management Association Records
  • All Income and supplier expense control and payment in relation to the assigned properties
  • All aspects of Management Association including expenses and supplier payments and Quarterly Management Association Report and Annual General Meeting Agendas, Notices, Reports and Financials
  • Assist or fulfil other team members where required to achieve the Owner Accounting team overall responsibilities
  • Support other Property Management activities/projects as needed or assigned.

Skill set

  • Excellent interpersonal and relationship building skills that will enable the building of a deep and trusted relationship
  • Superb accuracy and attention to detail
  • Ability to respond quickly and be flexible, strategically reactive to meet deadlines
  • Effective time management and organisational skills are required
  • Positive attitude – teamwork orientation and overwhelming desire to attend request
  • Intermediate to advance skills in Excel
  • Proficiency on MS Office Suite products
  • Demonstrated ability to serve as a knowledgeable resource to the Property Management team
  • Ability to independently identify, research and resolve issues
  • Capability to efficiently complete tasks in a fast-paced environment
  • Demonstrate a high level of professionalism and confidentiality
  • Ability to multi-task and work on several projects at once
  • Ability to communicate effectively in English and Japanese, with associates, management, owners and suppliers, both verbally and in writing, and must have excellent writing skills
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